Hi Jackie, It is a known issue that if the phone is unlocked, or Talks is not muted, and you get an SMS, you won't hear the tone, only a beep. I don't understand the ringtone problem though, except to say that it might be worth the lady upgrading the firmware on the N82. This does help with some sound issues. All the best Steve -----Original Message----- From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Jackie Cairns Sent: Thursday 23 October 2008 17:19 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Profiles on N82 Could I please run this past any of you on behalf of a friend using an N82? I'm quite baffled, but someone else may have come across the problem she is experiencing. The lady concerned has an N82 running TALKS. She keeps asking me why her ring tone doesn't stay the same, and comes out as a small beep when someone sends her a message. I've set it to numerous tones for her over the phone, but it seems to default to this beep sound which isn't helpful to her. I've activated and reactivated her general profile, and checked the assigned tone she chooses for message alerts is present. Has anyone else seen this before? I certainly haven't. Many thanks. Jackie Cairns Braille Support Adviser Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD Telephone: 01604 798024 Fax: 01604 798090 Web: www.sightandsound.co.uk