Hi Jim, He can try the following:- Hold down the number 3, the star key and the call key altogether, and while they are held down, press and hold the power button. Keep all four held down until the phone does something. This is a hard reset. If it doesn't work, then it's back to Nokia I'm afraid. All the best Steve _____ From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of jim Sent: Friday 19 December 2008 11:28 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] E65 problewm. Hi List. A friend of mine has an e65 with talks. He was updating his phone through the Internet when the computer went off in the middle of the update. Now when he turns is phone on, he is only getting a blue screen. He can't turn the phone off and has to take the battery out to turn it off. What can he do to rectify this problem if anything? Any help most welcome. Jim.