Deaf Fred,
this is but one of the many experiences we face in air travel. Incidentally,
last month I was in Auckland for a meeting to develop among others, a World
Blind Union Position Paper on Air Travel for Persons with Visual Impairments.
A lot of these experiences were narrated.
Incidentally, too, on my way back I use Malaysia Airlines on one of the routes
and I can tell you it was the worst assistance I have ever had. Including
being asked for a tip for the assistance! Upon arrival in Kuala Lumpur, I
voiced my complaint at the Flight Passer for the poor and undignified in-flight
service and once at the airport,, sought the Customer Care Desk where I further
registered my complaint for both in-flight and ground services. With this in
mind, I reckon I should write a formal expression of displeasure to the airline.
I believe we need to take some actions on these things.
Thanks,
Martin.
Martin Kieti,
Coordinator, IDP.
________________________________________
From: sopvid-bounce@xxxxxxxxxxxxx [sopvid-bounce@xxxxxxxxxxxxx] on behalf of
Paul Mugambi [shamgpaul@xxxxxxxxx]
Sent: 18 May 2016 15:39
To: sopvid@xxxxxxxxxxxxx
Subject: [sopvid] Re: My experience with Ethiopian Airlines
Hallo Monica
thanks for sharing,
for the Case of DR mithamo,
its proceeding to court.
I do hear by confirm I have seen the letter of complaint to flight 540.
Kindly Monica get in touch with me urgently
cheers
On 5/18/16, Mbaru MM <dmarc-noreply@xxxxxxxxxxxxx> wrote:
Dear Fred Haga and all,
i would like to share a case decided by the Supreme Court of India on 12th
may 2016.i read this case and recall reading in the local news of a Doctor
who was denied access in a flight from Eldoret. i hope she did something
about it. i also recall Bishop/Revered/Pastor [not sure of title] Koskei
(father to Emmy Koskei) who was mistreated along the same route from
Eldoret. reading from Fred, several things come to mind, allow me not to
bore you with these things, but something proactive should be done.find
attached the judgement from India.regards to all,monica
On Wednesday, May 18, 2016 12:25 PM, Samuel Odawo
<odawosamuel@xxxxxxxxx> wrote:
Hi Fred,
I cringe in reading this horrendous and undignified experience you
went through in the hands of (ET).
Kindly proceed to file a formal complaint and share with us any feedback.
This is indeed a wake-up call to all of us that sensitization to the
society on the rights and needs of persons with disabilities is still
very important.
Perhaps this should also provide impetus to the SOPVID leadership to
design and implement awareness programs targeting commercial
institutions to help curb such things from happening in the future.
Sorry once more my brother for the ordeal and do stay blessed.
Kind regards,
Samuel
On 5/18/16, Reginald M.J. Oduor <rmjoduor@xxxxxxxxx> wrote:
Hi Fred
Many thanks for sharing. It is really sad to hear what you went
through with ET. Do lodge the complaint. However, I have never flown
ET, so I do not have notes to share; but all the airlines I have ever
travelled with have done a fair to great job.
Reginald
--
Reginald M.J. Oduor, Ph.D.
Senior Lecturer in Philosophy, University of Nairobi
(http://cp.mcafee.com/d/avndzhJ5xNBYs-yYyrKrhKyCCMMUMedEThjjoo76zBASzt5ddxxNxUSzt5cQsKcfFL6RtzekeaO-swkJYiIEkU02rm-9mkas01dEf9Kmp7fZvDDS4PhOeuWZOWtSjhPObybPX3zfkhjmKCHtdPBgY-F6lK1FJ4SUrLOdXIFzDD7zhOrKr01HhGX8_WsTm12nrryLVl1KIhmfApgQZ0TiGNCi1sxlK5L1jIvY-l9QU02rhpKehdCBKBlzcA3iWq80nWhEw6ONEwYfm-cLxrPh0oBcCq81GpellFr0Qg24EDOxZ3rZPtIghz5RYm94A)
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On 5/18/16, Fred Haga <fredhaga2013@xxxxxxxxx> wrote:
Dear Friends,** To leave the list, click on the following link:-
I recently used Ethiopian Airlines (ET) between Nairobi and Addis for
the first time and would like to share with you my experience.
1. I had to squeeze myself in order to fit the seat belt after
maximum
adjustment; this was both ways of my trip. Not sure though whether it
was the same aircraft.
2. After check-in in Addis, I was asked to seat and wait for boarding
time. The ‘person’ who showed me where to sit apparently was not
Airline staff and asked some money for ‘Porter services’. I am used to
being assisted right from the point of check-in by Airline staff,
especially when I have indicated during booking that I will be
travelling by myself and will need assistance.
3. Waiting for the gates to be open where I was seated, no one came
at
all for me; I got concerned when there was less than 30 minutes left
to departure time and caused. I had been waiting for more than 2
hours. Finally someone in the crowd came (a fellow traveller) and
showed me the ET desk. They had completely forgotten about me and we
had to run around frantically. I did not hear any call on the public
address for this missing passenger who had already checked in! I later
confirmed that there had been none anyway. There were no apologies
either!
4. As I was being taken to the plane, the lady guiding me insisted
that she had to hold my cane in order to lead me! We ended up having a
row as to how I would like to be guided. She must have thought I was
out of my mind or had indecent thoughts!
5. There was no attention given to me in terms of safety briefings,
toilet and summon button orientation or emergency practices. As much
as it is usually the same routine more or less, and even sometimes
boring, I am used to being given some briefing, regardless of how
superficial it is. It makes one feel that someone cares. Very
reassuring for me!
6. After landing in JKIA, I waited and waited (this is usually common
anyway), when someone finally appeared to help me find my way, I was
so relieved! However, it turns out that this was just one of the
passengers who had been asked by the cabin crew to help me out! I
found this undignified! The passenger was very helpful and friendly
though but really, this is not his work!
I am sharing this because I wish to hear your experiences with ET. Was
it just an unlucky day or is this common? I am definitely filing a
complaint with the Airline.
Most of my travel experiences with other airlines have been very
different, some even pleasant. However, I have heard of horror travel
stories by PWDs before. Maybe this was my turn!
Kind regards,
Fred Haga.
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Samuel Odawo
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University of Birmingham
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