[sibsug] Re: Managing Qualifying Repairs in OPENHousing (Out of Office Auto Reply)

From: "Lorraine McKechnie" <Lorraine.McKechnie@xxxxxxxxxxxx>
To: "sibsug@xxxxxxxxxxxxx" <sibsug@xxxxxxxxxxxxx>
Date: Wed, 16 Feb 2011 14:15:35 +0000
I am currently on sick leave and unable to deal with your enquiry.

If your enquiry is urgent, please contact the Housing Team on 
housing@xxxxxxxxxxxx or phone 0131 447 9027 

Regards

Lorraine


>>> James McGeough <James.McGeough@xxxxxxxxxxxxx> 02/16/11 14:06 >>>

Hello Morag,

Received this from Sandra.

Can you let Morag know that we also preset SOR elements as a qualifying repair 
and the RTR is ticked (in standard job maintenance).

I have also created a qualifying repair 1,3 or 7 days as a priority, this 
allows us to extract the information from reports - see below.  The report will 
show any outstanding or overdue qualifying repairs.

At this stage we manually assess who, if anyone,  qualifies for compensation 
from the report.  We have never had a tenant requesting  the secondary 
contractor.

[cid:image001.png@01CBCDE2.C176EA50]



James McGeough
Finance Manager
Elderpark Housing Association Ltd
Direct Dial 0141 440 6162
Tel: 0141 440 2244
Fax: 0141 445 5345
E-mail: james.mcgeough@xxxxxxxxxxxxx<mailto:james.mcgeough@xxxxxxxxxxxxx>
web: www.elderpark.org<http://www.elderpark.org>

Elderpark Housing Association in partnership with Cruden are offering a range 
of stylish, affordable flats and houses for sale - a shared equity scheme is in 
operation.  Terms and conditions apply. Please contact the sales advisor on 
0141 583 4157 or 07901 926101 for further information or an application pack.
For more details please visit 
www.govancrudenhomes.co.uk<http://www.govancrudenhomes.co.uk/>


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From: sibsug-bounce@xxxxxxxxxxxxx [mailto:sibsug-bounce@xxxxxxxxxxxxx] On 
Behalf Of Morag Gladstone
Sent: 16 February 2011 10:47
To: sibsug@xxxxxxxxxxxxx
Subject: [sibsug] Managing Qualifying Repairs in OPENHousing


I'm considering putting forward an enhancement request for better management of 
qualifying repairs in OPENHousing but want to check how other organisations 
process this.

Our SOR elements are identified as a qualifying repair in the description. We 
have the RTR flag against the element ticked, but Capita have confirmed this 
isn't currently used by any module.

We manually check the RTR box in the job details and then produce a letter 
through ad-hoc documents which pulls through the primary contractor. The 
secondary contractor details are "hard coded" into the Word document template 
and are manually changed if necessary.

Is this how most of you work with QRs or is there perhaps an easier way of 
dealing with them?

Morag

________________________________
Dedicated repairs line: 0141 404 6288 - please call this number to report 
property repairs and Whitcomm faults.

West Whitlawburn Housing Co-operative Ltd
Belmont House, 57 Belmont Road, Cambuslang, G72 8PG
Tel: 0141 641 8628 Fax: 0141 641 8028 Web: www.wwhc.org.uk

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[sibsug] Re: Managing Qualifying Repairs in OPENHousing (Out of Office Auto Reply)

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