[sibsug] FW: Managing Qualifying Repairs in OPENHousing

From: Rory Gaffney <Rory.Gaffney@xxxxxxxxxxx>
To: "'sibsug@xxxxxxxxxxxxx'" <sibsug@xxxxxxxxxxxxx>
Date: Wed, 23 Feb 2011 11:08:15 +0000
Hi Morag,

Please find enclosed response from our Maintenance team.

Cheers

Rory

From: Ian Napier
Sent: 16 February 2011 15:22
To: Rory Gaffney
Subject: RE: Managing Qualifying Repairs in OPENHousing

Rory In theory we tick the box and classify them as Ems UR or Rout,

Cheers

Ian

From: Rory Gaffney
Sent: 16 February 2011 15:21
To: Ian Napier
Subject: FW: Managing Qualifying Repairs in OPENHousing

Hi Ian,

How do we deal with this??

cheers

Rory

From: sibsug-bounce@xxxxxxxxxxxxx [mailto:sibsug-bounce@xxxxxxxxxxxxx] On 
Behalf Of Morag Gladstone
Sent: 16 February 2011 10:47
To: sibsug@xxxxxxxxxxxxx
Subject: [sibsug] Managing Qualifying Repairs in OPENHousing


I'm considering putting forward an enhancement request for better management of 
qualifying repairs in OPENHousing but want to check how other organisations 
process this.

Our SOR elements are identified as a qualifying repair in the description. We 
have the RTR flag against the element ticked, but Capita have confirmed this 
isn't currently used by any module.

We manually check the RTR box in the job details and then produce a letter 
through ad-hoc documents which pulls through the primary contractor. The 
secondary contractor details are "hard coded" into the Word document template 
and are manually changed if necessary.

Is this how most of you work with QRs or is there perhaps an easier way of 
dealing with them?

Morag

________________________________
Dedicated repairs line: 0141 404 6288 - please call this number to report 
property repairs and Whitcomm faults.

West Whitlawburn Housing Co-operative Ltd
Belmont House, 57 Belmont Road, Cambuslang, G72 8PG
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[sibsug] FW: Managing Qualifying Repairs in OPENHousing

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