Hi Doug:
First, I would take something valuable from the manager for leverage.
Then, if they're rescheduling, I would reschedule them at no cost.
If they're canceling, I'd charge them a cancelation fee that corresponds to
your time and out of pocket costs, and publish a time limit on it for future
classes.
Then I'd give back the thing of value ...
Hope this helps.
Bill Hargin
Director of Everything
Z-zero ▪ Innovative PCB Stackup Design ▪ www.z-zero.com
billh@xxxxxxxxxx ▪ 425-301-4425 ▪ Skype: bill.hargin
-----Original Message-----
From: si-list-bounce@xxxxxxxxxxxxx <si-list-bounce@xxxxxxxxxxxxx> On Behalf Of
Doug Smith
Sent: Friday, September 14, 2018 1:51 PM
To: emc-pstc@xxxxxxxxxxxxxxxxx; si-list <si-list@xxxxxxxxxxxxx>
Subject: [SI-LIST] need some advice on cancellation policy for a seminar
Hi Everyone,
I need some advice on a pair of cancelled registrations for a class I am
holding next month. Two people from the same company registered and the company
paid the registration fees. At that point the seminar was full (I limit it six
people for a good experience) so I stopped marketing activities for the last
week and a half. Then a manager higher up decided there will be no travel and
now they want a refund. At this point, it is not likely, although possible,
that two people additional people will register as time is short to get the
required approvals. I have about an hour of work on each registration invested
at this point for a total of two hours plus that much time to register and
arrange for two different people if the register. Part of my time is making
hotel reservations as the hotel and most meals are covered in the registration
fee. Issuing a refund is a fair amount paperwork and record keeping, probably
about an hour total for both. Basically, to save a few hundred doll ars
this company wants to cost me almost 10X that if I cannot fill the two seats
(of six).
The problem is the no travel policy. I use Las Vegas McCarrann airport which
must be the cheapest airport in the world because of being a vacation
destination. I can fly to California for less than the cost of gas to drive
there in a car ($49 ticket on SouthWest). The cost of their tickets should be
about $300 or less per person round trip from their location compared to about
$2000 per person already paid.
What do others do for a cancellation policy? In the past, I let someone come to
a future delivery for no extra charge. In that case, the person had a personal
reason for not being able to come. I try to be good to people as with the
person just described plus I let unemployed engineers come at about to my cost
if I have empty seats.
What would you do? I could use some advice.
Doug
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