My C-330 had a totally non-functional Rotary Dial after only a few months' use.
The local Rodgers dealer, who had sold the instrument, ordered a new part from
the Netherlands... it took about 6-7 weeks to arrive.
The dealer installed the part (no cost, since we were still < 1 year old), and
no charge for the labor (company policy).
However, the console is already showing signs of wear and tear, and so I fully
expect that we will need to find a different console in about 5 years.
Beautiful sounds... while it all lasts.
John Igoe
Baltimore
From: rodgersorgan-bounce@xxxxxxxxxxxxx
[mailto:rodgersorgan-bounce@xxxxxxxxxxxxx] On Behalf Of noel jones
Sent: Tuesday, May 9, 2017 9:12 AM
To: rodgersorgan@xxxxxxxxxxxxx
Subject: [rodgersorganusers] Roland C-330 Owner on the US west cost has a
question.
Owners are concerned, I hear, since there has been no announcement of the
current policy on parts and service on the existing Rodgers and Roland organs
by the new company, Rodgers US.
I am confident that Roland, having built all the boards in the Rodgers and
Roland organs since the introduction of the most recent organs - which are
still being assembled in Hillsboro, OR - the only change is the wooden consoles
being built by a subcontractor supplier to GOG in the Netherlands - has a firm
in writing agreement to cover these organs.
Owners seem to want to know about this…and details are sketchy. Is there
information on the Rodgers US website for owners abut this?
Here’s an email that arrived this morning.
Hi Noel. We corresponded long ago about Roland's C-330 organ. Long story short,
my rotary selection dial is not working properly. I called Seattle's Roland
repair center. They never heard of a C-330. The technician was not able to
download the service manual. But when he looked at the specifications online,
he was laughing that the instrument had "stops, pistons, pedals." He thought it
was some kind of joke and basically didn't want to bother with repair. Roland,
as you know, called back all C-330s and their warrantees. They divorced
themselves from Rodgers Instruments. I'm in a pickle. Do you have any
suggestions on how one might get a repair job done?? In the meantime, I'm going
to scan your website for things I may need. Thanks, Noel!
Noel Jones, AAGO
noel@xxxxxxxxxxxxx
606 756 7979
423 333 0947 cell
Frog Music Press
636 Old 19
Augusta, KY 41002
www.frogmusic.com
