[real-eyes] Re: illegal questioning by american airlines
- From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Wed, 26 Oct 2011 17:39:50 -0500
Good lord? Where did I say that? I said they might have wanted an idea of
how large the dog is so they could provide sufficient room for him/her. If
they said you couldn't take the dog, then that would be a violation. But,
and this is important, they did not deny you your dog. No right was
violated.
This is clearly troubling to you. And based on this, I would encourage you
to contact American Airlines customer service dept and ask some carefully
thought out questions. You have, after all, been a long-time and satisfied
customer of theirs. Don't they deserve the benefit of the doubt? Is it
possible, that there are perfectly acceptable and reasonable explanations
for their follow-up questions?
I would suggest writing those questions out as close to verbatim as you can,
and then reread them yourself without intonation. Better still, get someone
to read them to you. Is it the questions themselves that are the problem, or
the way in which they were delivered, or is it that they were asked this
time and not previously? Give American the chance to explain themselves
before convicting them.
Every day, we make all sorts of assumptions, and often we never know if we
were or were not right in our assessment of a situation. Usually, because it
is something unimportant, but often simply because we don't follow-up. But
there are also those times when we just don't look to see what other
explanations there might be. It's like the mystery novels you have read
where you are sure you know the villain. Come to find out, you were wrong
only because you had looked at the whole thing the wrong way around.
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Erika Wolf
Sent: Wednesday, October 26, 2011 5:11 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: illegal questioning by american airlines
The dog should be taken off the airplane, even though she's a mobility tool?
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Loy
Sent: Wednesday, October 26, 2011 5:05 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: illegal questioning by american airlines
Weight is a very relevant issue. I have been on a plane before that was
overloaded and they had to take some things off the plane before it could
leave.
----- Original Message -----
From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Wednesday, October 26, 2011 5:44 PM
Subject: [real-eyes] Re: illegal questioning by american airlines
Now that I have thought about the weight issue, it is probably irrelevant. I
doubt any of those planes get close to max weight, but there is more to it
than just weight per person. There are aerodynamic limitations (physics
laws) that determine max weight capacity.
There are weight issues now for baggage as well. Or so I am told. Anyone
here confirm that?
May have been a space issue in any case; merely trying to provide sufficient
accommodation for the dog.
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Scott Dollar
Sent: Wednesday, October 26, 2011 4:32 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: illegal questioning by american airlines
Hi Erika,
I want to make it a litttle clear about the weight issues on airplane. The
weight issues are for human/person only. There is no weight issues for a
guide dog and service dog that has exemption from transportation. My
suggestion to contact the DOT asap to make sure that there is no rules for
guide dog and service dog for weight issues.
Scott
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