Unfortunately, I have not yet found any info regarding deleting the BrailleNote's planner or address book files. Here's how to erase document folders. You can erase a folder and its contents, including unprotected, protected or hidden files and subdirectories, in one operation. Therefore it is important to check before erasure that there is nothing in the folder that you wish to keep before proceeding. 1. From the Main Menu, press F for File Manager and then F for Folder Manager. 2. Press E for Erase a folder, then select a drive. 3. At the "Folder to Erase?" prompt, press SPACE and locate the folder you wish to erase. 4. When you have found it, press SPACE with dots 56. KeySoft will prompt: "Folder to erase? Press ENTER for folder name" where folder name is the selected folder. Press ENTER. 5. KeySoft prompts: "Erase folder and all contained files and folders. Sure?" Press Y and the erasure begins. 6. If any files are protected, KeySoft prompts: "file name is protected. Erase anyway?". Press Y, or A for All, if you suspect there may be others that you also wish to erase. If you wish to save the protected file, press N and the erasure of the other files will continue, however the actual folder will not be erased. 7. KeySoft displays the number of files and subfolders erased, then returns to the Folder Manager menu. Note that you can also erase a folder by pressing BACKSPACE with dots 14. -----Original Message----- From: Karen Shrawder [mailto:kshrawder@xxxxxxx] Sent: Tuesday, June 30, 2009 9:26 AM To: real-eyes@xxxxxxxxxxxxx Subject: [real-eyes] Resetting the BrailleNote Hello all! One of my clients returned his BrailleNote to me, and I am planning to reissue it to another client. I need to make sure everything that he put in there is completely erased. How do I completely reset the BrailleNote so everything is gone, including information in the planner and the address book? Thanks! With a smile, Karen To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes