[real-eyes] Fw: [acb-l] Verizon: Need Help Possibly
- From: "Terrie Arnold" <tanderson3@xxxxxxxxx>
- To: "MCBL" <Missouri-l@xxxxxxxxxxx>, <BlindPeopleExperiences@xxxxxxxxxxxxxxx>, <bksvol-discuss@xxxxxxxxxxxxx>, <real-eyes@xxxxxxxxxxxxx>, <the-blind-geek-squad@xxxxxxxxxxxxxxx>, <dtb-test@xxxxxxx>
- Date: Sun, 9 Mar 2008 06:44:35 -0500
----- Original Message -----
From: "thedogmom"
<thedogmom@xxxxxxxxx>
To: <acb-l@xxxxxxx>;
<bits@xxxxxxx>
Cc: <leadership@acb-org>
Sent: Sunday, March 09, 2008 6:45
AM
Subject: [acb-l] Verizon: Need
Help Possibly
> Hi. Well, I have debated for
> the past two weeks about
> bringing this to
> public attention but it is
> settled now and so to finish my
> part, I need your
> assistance. My attempts to be a
> lot more discrete have not been
> responded
> to by this organization and time
> is running by.
>
> I filed a complaint against
> Verizon for several things: Lack
> of braille
> bills and their inaccessible
> website. This has resulted in a
> lot of money
> for me and time over the past
> several years because of all the
> time spent
> waiting for customer service to
> read the bill, etc. I also had
> a lot of
> problems with DSL and then was
> unable to get connected half the
> time until
> "later" because it used to be
> that the screenreader wouldn't
> work with their
> shared computer help so I was
> having to find far more sighted
> assistance
> than I liked both here and
> abroad. Well, within two weeks
> of the time I
> filed my complaint, we went to
> mediation here in West Virginia.
> I filed it
> with Public Service Commission
> by the way.
> Anyway, the terms of the
> settlement were very favorable:
> Verizon immediately began work
> on their website and if you have
> it, you have
> no doubt noticed some real
> changes in their website over
> the past couple
> weeks.
> They are more aware than ever of
> our braille bill request on
> demand which
> still applies. And, I got my
> money all back. <smiles> But
> the deal is,
> Verizon wants our help now.
> And my thing is that I had
> Verizon at both my home and
> office. I found
> around this time Fibernet and
> learned that I could save
> approximately $100 a
> month at the office, $50.00 at
> home so I switched. Now, I
> cannot follow
> through with Verizon to help
> them.
> What they need, specifically, is
> for blind screenreader users to
> use the
> website: all aspects of it, to
> manage their accounts, to see if
> the DSL
> stuff works without disabling
> the screenreaders or having
> problems with
> that, and without being
> computer-savvy to figure it out.
> It is their
> contention that a person should
> simply be able to use it and
> they not only
> want to accommodate blind people
> now but all people (meaning
> those with
> cognitive delays). So, if you
> have Verizon, will you please in
> the next
> month check out the website and
> send me your suggestions of what
> they need
> to do to improve it to make it
> work well for us?
> I have 90 days to reopen this
> case if need be: in other words,
> if they do
> nothing more on the website or
> do not send braille bills to me
> or others as
> requested. Obviously, all I
> need is my final bill. I have
> asked my MSCB
> members to do likewise. I guess
> now, it is up to us. Verizon
> has incicated
> their willingness to work with
> us and they are asking for
> assistance.
> I regret swiching to Fibernet
> right now only because of my
> inability to
> follow this through myself,
> however I'm not overly
> tech-savvy either so even
> if I encountered a problem with
> website, I could only maybe tell
> them where,
> not how.
> But I'm absolutely loving the
> one-to-one service I get, and
> was shocked to
> learn that their website was
> already very much accessible and
> I was able to
> get DSL connected just fine over
> the phone. <smiles>
>
> Thanks for reading this and for
> your help.
>
> Jessie
> Email: thedogmom@xxxxxxxxx
>
> Eagles soar because they lift
> their wings.
>
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