[real-eyes] Fw: [acb-l] Help Needed for Sprint Mobile Broadband for Sierra
- From: "Terrie Arnold" <tanderson3@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Mon, 8 Jan 2007 12:51:29 -0600
maybe someone on the list may be able to help this person
Terrie
----- Original Message -----
From: "Ron Brooks" <ronlbrooks@xxxxxxx>
To: <acb-l@xxxxxxx>; <cfvi@xxxxxxx>; <guide-dogs-4-2@xxxxxxxxxxxxxxx>
Sent: Monday, January 08, 2007 12:10 PM
Subject: [acb-l] Help Needed for Sprint Mobile Broadband for Sierra
> Hi Everyone,
>
> Sorry for the cross-post, but I'm in need of help. My company just
> gave
> me (after months and months of begging) a wireless modem, and although I
> know it works, I have a sort of basic problem.
>
> I now have Sprint Mobile Broadband for Sierra. You launch the program and
> the connection by going to your desktop and clicking on the Sprint
> Broadband
> icon. This takes you to a menu with several options. At this point, I'm
> officially dead in the water because while someone can use the mouse to
> mouse over to the "Go" button, I cannot use the mouse, and the curser does
> not move when you press the tab key to move between the various buttons
> displayed on the page. I tried labeling the buttons (which came as
> unlabeled graphics), but this doesn't help because I think that when
> different elements of the screen change, the appearance of some of the
> buttons change as well, thus creating more unlabeled graphics. (I think
> there may even be buttons which appear at some times and not others. I've
> looked for keyboard shortcut keys, but to no avail. There do not appear
> to
> be any toolbar commands or drop-down menus either. The whole point is for
> the user to use the mouse, and I don't know how to get around it.
>
> I'm loathed to go back to my company because I just went through months of
> the same crap trying to find a cell phone that was even marginally
> accessible and had to go outside our approved national vendors list to do
> so. Now, after having just done that, and after having waited for months
> while the approval for this modem winded its way through the corporate
> bureaucracy, I'd have to go again and complain about the product they've
> provided.
>
> To me, this is not my company's fault as they shouldn't have to know
> what's
> going to work. It's Sprint's fault for having a totally inaccessible
> product, but I'd be willing to bet that a call to Sprint would do about as
> much good as the old nature break in the windstorm. So I'm back to the
> lists of blind people, hoping that one of you have encountered this issue
> and know the magical secret code which must be chanted at sunset with the
> wind from the west and good omens from the casting of the bones, just to
> do
> something which other people can do without even thinking twice.
>
> Man, this is irksome.
>
> If you do have ideas that don't involve anarchy, destruction of property
> or
> any other felonious actions, please send them to me either here or off
> list
> at ronlbrooks@xxxxxxxx In the meantime, I'll continue to be less
> productive
> than my coworkers while traveling.
>
> Ron Brooks
> Phoenix, AZ
> Email: ronlbrooks@xxxxxxx
>
>
To subscribe or to leave the list, or to set other subscription options, go to
www.freelists.org/list/real-eyes
Other related posts:
