I hope this all settles out over time. It's easy to make announcements of new
processes but much harder to get them up and running and keep them running
well. Especially with a skeleton crew of employees.
Having online parts lists and ordering sounds great. MTH replacement parts have
always been a mystery to me. Lionel has their parts system on line and it's
easy to get parts from them, that is if its in stock.
Repair service still sounds sketchy. Is there an up to date listing of MTH
Service Centers?
Ken
-----Original Message-----
From: Peter Condro <pcondro@xxxxxxxxx>
To: rc3r@xxxxxxxxxxxxx
Sent: Fri, Jul 30, 2021 6:44 am
Subject: [rc3r] Info on current MTH status
Thought everyone might enjoy seeing this…….by its intent, it clears up a lot in
my mind………..
Peter
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| An Update from MTH published to dealers |
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| July 27, 2021 - M.T.H. Electric Trains is slated to begin again taking parts
orders later this summer as the new online parts store spins up online. The new
store will replace the previous parts order site that was shut down during the
company's relocation to a new, smaller location in Elkridge, Maryland as part
of the company's reorganization coming on the heels of M.T.H. owner Mike Wolf's
retirement this year.M.T.H. Parts and Sales LLC is one of M.T.H.'s three new
spinoffs and will promote and process all parts sales exclusively through an
all-new parts site. M.T.H. Electric Trains' R&D Division will continue
developing DCS and other electronic products on its own in the satellite
location it has occupied in Western Michigan for the past 24 years, while
M.T.H. Electric Trains will be operating alongside the parts company in the
smaller Elkridge, Maryland facility. The train company will continue to market
and produce new model train products - including select RailKing and Premier O
gauge models and occasional production of RailKing One Gauge G Scale
models.Initially, We had hoped that the new parts site would be live in July to
coincide with the conclusion of the monumental task of the inventorying and
stocking of parts in more than 38,000 locations in the new facility.
Unfortunately, that work continues even now alongside the continued testing of
the new website, forcing us to push back a formal rollout until later this
Summer. Rest assured, when the site goes live, we'll be announcing it through
our website and our E-Newsletters. If you're not yet a subscriber to our FREE
newsletters, sign up HERE
While we understand the disruption of parts sales is a frustrating interruption
for many of our Authorized Service Centers, M.T.H. Authorized Retailers, and
consumers (and for us too!), we are asking for continued patience in awaiting
the rollout. The good news is that the new site will allow you access to our
entire parts inventory, with a powerful search engine to drill down to the
parts you need. We're including new exploded view diagrams for a wide array of
products alongside access to operator manuals, sound files, and more! This
effort has been in motion for the last year in preparation for this summer's
launch.The previous "face" of M.T.H. parts, Midge Wilburn, has officially
retired and is now spending some well-deserved time with her family after
decades of valued service at M.T.H. Electric Trains. The new parts site has
been designed to allow everyone complete access to all of our service parts, so
with just a tiny bit of effort, you can find the parts you need with just a few
keystrokes! We'll even have some short tutorial videos to help guide your
experience as there are no M.T.H. Sales or Parts customer service agents
available at M.T.H. Parts and Sales or at M.T.H. Electric Trains.Finally, as a
reminder, M.T.H. implemented a new warranty policy in May 2021 directing ALL
warranty repairs, exchanges and refunds to be processed through the M.T.H.
Authorized Retailer from which the product was purchased or by any M.T.H.
Authorized Service Center. M.T.H. Electric Trains will NOT accept any repairs
at its Elkridge, MD facility. Any products that do arrive for service will be
returned unrepaired. |
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