[program-l] Re: how to explain accessibility issues to large corporations
- From: Katherine Moss <Katherine.Moss@xxxxxxxxxx>
- To: "program-l@xxxxxxxxxxxxx" <program-l@xxxxxxxxxxxxx>
- Date: Sun, 16 Oct 2011 22:46:34 +0000
Thanks. I have been able to deal with the dreamspark frontend before. They
might be right. It could be simply that my popup blocker was turned on, and FF
was blocking it. I haven't tried that yet. And I'll definitely try submitting
comments. And I plan on having the networking folks here help me deal with
these things here at school since I have very close ties with them anyway. And
I didn't sign up for DreamSpark because of school, but I took advantage of the
free access with my Gordon email address, though my learning programming has
nothing to do with school or my classes.
-----Original Message-----
From: program-l-bounce@xxxxxxxxxxxxx [mailto:program-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Dorene Cornwell
Sent: Sunday, October 16, 2011 6:40 PM
To: program-l@xxxxxxxxxxxxx
Subject: [program-l] Re: how to explain accessibility issues to large
corporations
Hi Katherine
I apologize: I know I have some business cards from pretty highly placed people
in the MS accessibility group but I am not finding them at the moment.
--If you are in school get your school tech support staff to help you work the
accessibility issues. Between MS and your institution, accessibioility is
someone's job. Your school has chosen a tool so they have an interest in
accessibility. MS wants to seel their services to others, So....
--I just put microsoft accessibility into a search engine and found a couple
links where there are options for submitting comments to Microsoft. Not with MS
specifically but sometimes when I fill out something like that, I just write I
NEED TO TALK TO A HUMAN and include contact info and things get routed
helpfully.
Here is a link for the Visual Studio accessibility blog.
http://blogs.msdn.com/b/vsaccessibility/
That might be helpful even if you cannot deal with the Dream Spark front end.
Best
Dorene Cornwell
Seattle WA
On 10/11/11, Katherine Moss <Katherine.Moss@xxxxxxxxxx> wrote:
> Where are those channels though? I've been looking for them and all
> bing does is bring up normal Microsoft sites. I can only reach
> customer service when contacting Dreamspark in particular. I can't go
> higher than that, and the only contact provided is email contact. No phone
> numbers or anything.
> And the other dilemma is finding somebody who speaks English.
>
> -----Original Message-----
> From: program-l-bounce@xxxxxxxxxxxxx
> [mailto:program-l-bounce@xxxxxxxxxxxxx]
> On Behalf Of Dorene Cornwell
> Sent: Tuesday, October 11, 2011 6:25 PM
> To: program-l@xxxxxxxxxxxxx
> Subject: [program-l] Re: how to explain accessibility issues to large
> corporations
>
> Hi Katherine
>
> For what it's worth, Microsoft in particular makes a lot of effort
> about accessibility but they are honest: it'snot perfect. Contractors
> come in who accidentally obliterate accessibility features. Companies
> get acquired and new accessiblity issues need to be addressed. I would
> not want to speculate about causes for the situations you describe.
> Perhaps the tech support person is new or badly trained or having a bad day.
>
> In any case, you might try not only talking to tech support about the
> products you are using but also making contact through Microsoft
> accessibility channels. I think it's entirely reasonable to expect
> general tech support to have at least some knowledge of accessibility
> issues, but sometimes if one has a real bleeding edget problem, making
> direct contact to people who can actually help nakes a big difference.
>
> Best
>
> Dorene Cornwell
> Seattle WA
>
> On 10/11/11, Katherine Moss <Katherine.Moss@xxxxxxxxxx> wrote:
>> Hi all,
>> One of the issues these days that plagues me is when trying to
>> contact companies like Microsoft, I go to try to explain that some of
>> their sites (Dreamspark for instance), have very severe accessibility
>> issues when navigating with JAWS. I was basically trying to explain
>> that the download links don't show up in the list of links when a
>> user brings them all up via Insert F7, and then how you can get the
>> download link to sort of show up, but other than that, it doesn't
>> really work, and they are sitting there ignoring the entire passage
>> documenting this, and telling me instead to relax my security settings via
>> my browser.
>> What technical terms can I use to introduce these foreign-to-sighted
>> concepts? Like I am having trouble in another area as well trying to
>> communicate accessibility issues with this guy regarding his FTP
>> server. So now I don't have Dreamspark access nor do I have an FTP
>> server installed on my PowerEdge because people don't understand me
>> when I try to explain. Would referencing JAWS APIs help?
>> Would telling them to learn the JAWS scripting language help? Thanks.
>>
>> Katherine
>>
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