Hello, If you are needing Jagfly Hosting support: We're now offering 24/7 help desk support for Jagfly Hosting. Please familiarize yourself with the system ASAP as it's where you should go for first level support, around the clock! You should get a response within 1 hour. Be sure you know how to access the new Jagfly Hosting helpdesk ticket system! http://www.jagflyhosting.com/content/support/request.php You can email the system if you can't access it for some reason, with restrictions, see above. Thank you, and enjoy your day! Matt