Re: [PCWorks] HLP file missing - update
- From: "Clint Hamilton-PCWorks Admin-OrpheusComputing.com & ComputersCustomBuilt.com" <PCWorks@xxxxxxxxxxxxxxxxxxxxxxxx>
- To: "PCWorks@xxxxxxxxxxxxx" <pcworks@xxxxxxxxxxxxx>
- Date: Sun, 3 Feb 2008 00:16:40 -0600
.hlp is just a help file and rarely if ever has anything to do
with the actual operation of anything. Do a search for *.hlp
on your PC and you'll see many of them. So I don't understand
why it would be saying that.
As to why it's happening only when *she* sends, that's a good
question. You don't mention what email program she's using nor
the OS. I take it this has never happened before with images
from her? Since you can see the image in OE, there's no reason
why it can't be saved.
Look at the image again that she sent....is it an attachment or
pasted into an HTML formatted email? If it's an attachment,
set your PC to show all file extensions and see if it's a .jpg,
or if it's something strange like .hlp.jpg or .jpg.hlp, it
could be that the image's name may end in "hlp".
If it's embedded in an HTML formatted email, look at the source
code of the email ("Source" tab) and look for the image, it
could be a "cid:" type. You'll see at the image's location:
"cid:[ALongCharacterStringHere]@[TheComputer'sNameHere][MoreCharactersHere]
There could be a coincidental "hlp" in there somewhere that
could be confusing.
A long-shot: What I'm thinking is somehow OE is getting
confused
with the extension and it's seeing the image's extension as
.hlp instead of .jpg--hence the call to some .hlp file.
(Harold when you update a post, it's best to append the new
text onto the previous post so all emails will end up in one
post. I put all 3 below).
-Clint
God Bless
Clint Hamilton, Owner
http://www.OrpheusComputing.com
http://www.ComputersCustomBuilt.com
----- Original Message -----
From: "Harold B."
Hello again (long time no bother you) ... using Firefox browser
and Outlook Express for email. Don't know what happened but all
of a sudden when going to save a picture from the OE email, I
get the following message:
"The system cannot find the C\Windows\System32\mshtl.hlp file.
Do you want to find it?
Well, I searched and it is nowhere to be found; at least I now
know where it belongs. So I googled MSHTML.HLP (that's a dot
between the L and the H) and it seems to be a common problem
but I don't see from where anyone has downloaded it nor do I
understand what the solution is. I restored the system back one
day and that didn't help.
Does anyone know what I have to do, or what has to be
re-installed, or from where I can download this file?
--------------------
Hello again ... very interesting; I sent myself a graphic and
had no problem saving it. Is it possible that the picture that
my granddaughter sent is not compatible with my Outlook
Express?
--------------------
Hello again ... problem is not as serious as I thought. Problem
must be something in my granddaughter's sending; something she
is doing wrong. How do I know? Finally when saving it, I found
it is a jpeg file (some picture she took of handsome me and my
wife) ...
I sent the picture from my OE to my OE and the picture saved
I sent the picture from my OE to my Hotmail and the picture
saved.
I send the picture from my Hotmail to my OE and the picture
saved.
So what's left? It has to be something she did in the sending.
What's more interesting now are the comments found in goggling
"MSHTML.HLP" ... some say there is no such file. Now THAT'S a
puzzle. --- Harold
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