I see neither worked so will try it again. Here is her note: I'm running ME but use MS Office XP (for FrontPage word etc) this is the error report I keep getting in IE5.5... do you know what it means?.. and why i keep getting them. I only had 2 windows open and I got this.... Microsoft internet explorer Error details Internet explorer has encountered an internal error. Error signature AppName: iexplore.exe AppVer: 5.51.4807.2300 ModName : unknown ModVer:0.0.0.0 Offset: 0049f869 Reporting details This error report includes: information regarding the condition of Microsoft Internet Explorer when the problem occurred; the operating system version and computer hardware in use; your Digital Product ID, which could be used to identify your license; and the Internet Protocol [ IP ] address of your computer. We do not intentionally collect your files, name. address, email address or any other form of personally identifiable information. However, the error report could contain customer-specific information such as data from open files. While this information could potentially be used to determine your identity, if present, it will not be used. The data that we collect will only be used to fix the problem. If more information is available, we will tell you when you report the problem. This error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes. She wants to know what this means and why she keeps getting the error. Cricket To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/