-=PCTechTalk=- Re: connection problem on only one user
- From: "T. Hunt" <ilrover@xxxxxxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Sat, 06 Nov 2004 21:14:44 -0500
Colleen-
As we just got in from dinner and it's been a long day, let me mull this
over and get back to you tomorrow, OK? BTW, the server where you put
the pictures is unavailable.
Tom
Col een wrote:
>>If you have an 'always on' cable connection, you shouldn't have to
>>connect using any names at all. All you should have to do is open a
>>browser or an email client and go to work.
>
> Right. I just couldn't come up with a good way of describing opening a
> browser to access the net other than by saying "connect".
>
>
>>Is it possibly a user name in the email client that's not being recognized?
>
>
> No. Neither of us use OE or any mail programs like that. We use MSN for our
> mail. That's where it gets hard to explain but see below for more on that.
>
>
>>Also, check the properties of the connection. User #2 may not have
>>permission to use the connection.
>
>
> Where do I check for user permissions? He's always had access until this week
> but I guess it's possible something got changed inadvertantly and that is
> what's causing this problem.
> I have checked under "Start" --> "Connect To" --> "Show all connections" and
> it says connection is enabled. (See screenshot #1). From there, if I
> right-click on either of the two bottom connections and choose "Status", it
> says "Status: connected". Also, if I click on the connection icon in my
> system tray, that too shows status of being connected. This is the same from
> both Win names.
>
>
>>Exactly how do you connect to the internet and what programs are you trying
>>to use?
>
>
> Ok, this is the tough one to explain.
> When we first got the pc, we were using MSN as our ISP (dial-up connection)
> and as our browsing interface (MSN Explorer). So when we dialed-up to
> connect, we were connecting to the web AND signing into our MSN account at
> the same time. Windows Name#1 could click on their MSN icon and automatically
> connect/sign-in to Name#1's MSN account. Windows Name #2 could click on their
> MSN icon and automatically connect/sign-in to Name #2's MSN account. I spent
> hours on the phone with techs at MSN trying to figure out how to accomplish
> this and finally managed to get it done but I couldn't possibly go back and
> figure it all out again so I'm very leery of taking the suggestion of
> creating another Windows name and starting over.
>
> Then we decided to switch to a high-speed cable connection from a local
> company but I didn't want to lose what we had with MSN. So we kept MSN and
> got it set up (thanks to the tech who came out and installed our cable modem)
> to where each Window user can still click on their MSN icon and automatically
> sign-in to their MSN account and open their customized MSN Explorer & mail,
> etc... Looks exactly as it did before, only difference is we're not
> CONNECTING thru MSN anymore, just signing-in. (See screeenshot #2.) (We can
> also of course skip signing into MSN and just surf with IE, but we don't like
> IE - thats why we kept MSN.)
>
> The problem occuring now is that if Windows Name#2 clicks on his MSN icon to
> sign in from his "side" of the computer, he gets the error message "No
> Internet Connection". (See screenshot #3). If he tries to open IE, he gets
> the error page "Server not Found; check your internet/connections option,
> etc..". So he can't access the net from his "side" of the computer.
> We know it is not an MSN problem because he can sign into his MSN account
> from my "side" of the computer, and we know it is not a problem with our
> cable ISP because Windows Name #1 is unaffected - everything is normal from
> that "side" - still always connected, can sign into MSN or open IE as usual.
> It seems like something on his "side" of the computer just stopped
> recognizing that a connection is there.
>
> I'm sorry, I know this is long, but I wanted to try and explain exactly how
> we "connect" in order to help you all help me. I'm totally stumped.
> (Screenshots below - pictures better than words sometimes.)
>
>
> #1)
> http://www.colliope.com/screenshots/NetworkConnections.jpg<http://www.colliope.com/screenshots/NetworkConnections.jpg>
>
> #2)
> http://www.colliope.com/screenshots/SigningIn.jpg<http://www.colliope.com/screenshots/SigningIn.jpg>
>
> #3)
> http://www.colliope.com/screenshots/connectionerror.jpg<http://www.colliope.com/screenshots/connectionerror.jpg>
>
> Thanks,
> Coleen
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