zzy11 is what I was looking for... that is Dell's service tag that identifies your system! -----From: "nightsneak" > > On the back of the laptop > > DP/N 009321C-12800-948-2445 and ZZy11 To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/