hey Yvonne... is your modem integrated into the back of the laptop or is it a card that you slide into a slot on the side of the machine? can you get to a website when you are connected to your bellsouth service and not NetZero? are you on DSL or dial-up? can you get to bellsouth's webmail site to view and or send mail? the url is http://webmail.bellsouth.net. if the problem is only with your mail, check the settings you have for your account in your email client, which I believe you said was OE 5.5, both SMTP and POP3 servers should read *mail.bellsouth.net* [without the *s]. I also am on bellsouth and have been for years... with little complaint... however, this morning, their service was EXTREMELY slow... I could not hit any web pages just before I left for work. that would have been around 3 hours before you posted your plea for help... but I was still receiving mail, altho I didn't try sending any. suzánne ----- From: "Yvonne" > I have a pc slot, if I bought a pc modem and loaded the driver in for it, > what would it do to the present modem? and how would I get it to switch from > the one I have installed to the PC card one? My son suggested that, but he > isn't here to help me figure out how to switch from one to the other, (he > lives in a different state) and not even sure he knows how. It was just a > suggestion he made. > > I'm not real savvy on this kind of thing, even though I have bumbled through > a lot of it, I have reformatted before, and I would now, but the Dell goes > back to bare bones when it is reformatted and everything from the audio to > the video drivers have to be reloaded. Window, every program I have, and > hundreds of things I don't want to lose. > > Just curious how to configure something like this to work around the modem > that is currently installed. To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/