-=PCTechTalk=- Re: Greeting Card Factory woes
- From: "Sandi Beach" <sandib2@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Thu, 20 Dec 2007 16:47:40 -0600
Thanks Judith. I did some googling too and had tried the disk cleaning. I
am hesitant to do the part about copying the install disk content to my hard
drive as there are 9 (nine) install disks!
Sandi
----- Original Message -----
From: "Judith/agoodread.com" <jtb@xxxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Thursday, December 20, 2007 2:59 PM
Subject: -=PCTechTalk=- Re: Greeting Card Factory woes
> Sandi,
>
> I goggled "Error 1335" and got loads of information. This one
> looked the EZ-iest to start with:
>
> http://consumer.installshield.com/kb.asp?id=q110742
>
> Judith
>
> _________________
> I have used several versions of Greeting Card Factory and it has
> become my
> favorite card making program. This past 6 weeks has been an
> exercise in
> frustration and a real test of my patience. Primarily I need to
> vent but if
> anyone can guide me that would be good also.
> I had used Version 5 for a couple of years and suddenly the
> graphics started
> acting weird. Some of them had diagonal lines through them, etc.
> I
> uninstalled the program and attempted to re-install it, thinking
> that would
> probably solve my problem. It would not re-install and instead
> I got the
> following error message: Error 1335. The cabinet file
> 'Wizards.cab'
> required for this installation is corrupt and cannot be used.
> This could
> indicate a network error, an error reading from the CD-ROM, or a
> problem
> with this package.
> I contacted tech support, gave them the exact error message and
> was told
> they would need to send me a replacement CD and it would be
> forthcoming.
> That was 4 weeks or more ago. So I re-installed the very first
> version I
> had ever purchased from them and have used it ever since.
> Then I decided to order their newest and latest, Version 7
> Deluxe. I had a
> special offer as a prior customer and it came promptly but in
> the form of a
> DVD. My DVD player has stopped working and since we now have a
> DVD-VCR
> player with ourTV I did not see the need to try to fix the one
> on my
> computer. I had the option of getting replacement CD's so I
> asked for those
> well before Thanksgiving. I was informed it would take 7 to 14
> days to get
> them to me so I waited 14 days before contacting them again. I
> got another
> "canned message" requesting I return the DVD, etc. which I had
> already done.
> My patience was running pretty thin by then and after another 14
> days I
> wrote to the webmaster (whoever that is) and expressed
> dissatisfaction with
> their customer support. Today my CD's came and guess what???
> On the first
> install disk I got that same error message about a corrupt
> cabinet file.
> I just finished e-mailing Nova Development again. Have no idea
> what they
> will tell me now but thanks everyone for listening!!! Oh,
> forgot that I
> tried telephone a couple of times and after being on hold for 20
> minutes
> each time I gave that up.
> I am guessing I need to do something here about that corrupt
> file but I have
> no idea what.
> Sandi
>
>
>
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