-=PCTechTalk=- Re: Dell Support Problem
- From: "Roy Hanson" <printerman@xxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 10 Oct 2005 15:35:05 -0400
not surprised with Dell!
if you call back, try to remember the blokes name.
remember they record.
ask for the supervisor, BUT be nice...DO NOT lose your temper.
honey gets stuff more than vinegar.
----- Original Message -----
From: "Suzanne Dunlap" <sdunlap3@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, October 10, 2005 5:36 AM
Subject: -=PCTechTalk=- Dell Support Problem
> Last week I was having all kinds of problems with my 9-month old Dell
> computer. It was freezing up when on the net, and I had to shut it down
> manually. When I called Dell, they did all kinds of diagnostics and the
> tech
> determined it was a software problem. I had to either pay $99 for a
> 72-hour
> contract or $239 for a year contract if I wanted any help from them. I
> figured the better buy was the $239 so I agreed to that. They had me put
> in
> the disc operating system, did a few things and got the system working
> again. That lasted about an hour. I called again and this time they had me
> do a system restore and told me they'd call back later that night to see
> that everything was okay. They didn't call, and it wasn't okay. Now all I
> could get was the Windows XP logo screen. So I had to call again, and
> after
> doing more diagnostics, they determined that it was a hard drive gone bad,
> not a software problem. They sent a tech out on Friday who installed the
> hard drive and even re-loaded a few of my programs, but couldn't do the
> drivers because they left that CD out when they sent the computer 9 months
> ago. I had to wait until that came in the mail to get everything back.
> After
> this was all done, I called the software department and told them I wanted
> to cancel the contract since it wasn't a software problem after all. The
> guy
> I talked to said that when they did the diagnostic tests, the hard drive
> had
> passed, and they must have just decided to replace the hard drive anyway.
> I
> thought that was rather strange since the computer didn't work until the
> new
> hard drive was installed. Anyway, he refused to let me out of the
> contract.
> I asked to speak to his supervisor, and he said he WAS the supervisor.
> After
> arguing for 15 minutes with him, I got a little testy, called him an
> s.o.b.
> and hung up. (I know that wasn't nice but the devil made me do it!) Is
> there
> anything I can do about this - does anyone have an e-mail address or phone
> number that addresses issues like this? Just wonder what your views are -
> maybe I am entirely wrong and should just drop it - it probably won't do
> any
> good anyway to go any further.
> Sue in Bridgeport, Mi.
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