-=PCTechTalk=- Re: Cable Connection Problem...
- From: "Glo" <redowl@xxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 31 Dec 2003 01:44:26 -0700
Well I'm not sure, but this sounds like the problem I had with my cable
connection for 2 months! We tried everything until some genious at
Cablevision finally found two minutes he could spare and told m to type in
WINIPCONFIG and read the IP address to him. I did and he said wait a
minute, then he did something techy that changed the IP address and voila! I
could finally get back on the internet after all that time. So maybe this
could be an IP address problem (?), maybe your friend could ask them to
change something in there. When I called Tech Support they had to xfer me to
the Tech Dept. in order to find someone who knew how to solve this problem.
HTH--Glo
----- Original Message -----
From: Cajun
To: PCTechTalk
Sent: Tuesday, December 30, 2003 7:19 PM
Subject: -=PCTechTalk=- Cable Connection Problem...
I'm trying to help a friend who is having a problem connecting to the
Internet through a cable modem with COX. He has a 2 year old Dell computer
with Windows XP. He's been running a cable connection for about two years
with a Toshiba modem and Ethernet card from Cox. He was also running Norton
AntiVirus with automatic daily updates. About a week ago several icons
appeared on his Desktop that were not there before. He deleted them and
emptied his Recycle Bin. Immediately after this, his Internet connection
suddenly went south - no connection to the Internet or to his mail. When
he tries to connect, he gets the error message "Monitor/no NIC/Ethernet
Adapter detected." He called Cox and went through all the checks with Tier
1 support with no results. Cox sent a rep to his house who changed out the
Ethernet card and installed a D-Link card (the first card was not a D-Link).
The rep thought surely this would solve the problem, but it didn't. All the
modem lights are li
t up, and he gets an IP address when he runs WINIPCONFIG, but gets the same
error every time he tries to connect. The Cox rep hooked up his own laptop
to the modem and got a connection. The rep also checked my friend's
computer hardware in Device Manager, and the D-Link card is identified and
reported to be working properly. The D-Link card is also listed under
Network in the Control Panel. Cox basically said it was a problem on his
computer and left.
My friend then called Dell and was on the phone with their Tech Support
department for about 2 hours. They had him reinstall XP, I'm assuming on
top of his current version, but it didn't help. I'm still running Windows
98 and am not familiar with all the ins and outs of where everything is in
XP, so I don't know exactly what he's seeing when talking to him by phone.
He said when he gets the Login screen in XP, there is a box that says "Here
outside error=0 success=0." His Start Menu is also frozen. He can access
programs from his desktop, but the computer locks up when he tries to access
from his Start Menu.
Could this be a virus, or is this a networking problem? What else can be
checked?
Thanks!
dj
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