Well, thanks for your reply...I'm still as of yet waiting from a response from customer support...surprise, surprise! From: "Steve Aiello" <MrDeamon@xxxxxxxxxxxxxxxxx> Subject: -=PCTechTalk=- Re: Burn .rax Files to CD Date: Thu, 17 Feb 2005 03:38:42 -0800 I've never had much luck burning anything from Real and WMP. I use Musicmatch. I have both the free and paid versions on different machines and have never had a problem. You can also purchase music thru them. .99 a song, albums vary in cost. Steve