I don't know if this will help someone to help me to resolve this issue, but the location that I have my fax log in is: C:\Documents and Settings\All Users\Application Data\BVRP Software\Classic PhoneTools\document That is the same location that my log was in before re-installing Windows XP on my desk top. I have been on google most of the afternoon in hopes to find anything regarding this issue and so far I haven't. Thanks! Toni ----- Original Message ----- From: Toni Hawkins To: pctechtalk@xxxxxxxxxxxxx Sent: Saturday, July 12, 2008 5:45 PM Subject: Re: -=PCTechTalk=- Re: BVRP Classic Phone Tools Fax Log Not There Yes I did. I don't know what happened, but I did reply. Below is what you sent to me. The reply from me is that I absolutely followed the instructions from the BVRP. I actually removed, and re-installed several times hoping that it would magically work to be able to have my fax log. Regards, and peace back at ya! Toni Toni, Did you follow the installation instructions provided by the software? It's a bit different than mosy software packages. http://www.usr.com/bvrp/bvrp.asp?loc=unst My guess is that the older saved files need to be in place prior to the installation for them to be recognized. You may want to uninstall it and then reinstall as per the directions at the site above to see if that's enough to return their normal access to you. ----- Original Message ----- From: Gman To: pctechtalk@xxxxxxxxxxxxx Sent: Saturday, July 12, 2008 5:29 PM Subject: -=PCTechTalk=- Re: BVRP Classic Phone Tools Fax Log Not There I sent in a reply to this one, but haven't heard back from you about it. Did you not receive it? Peace, Gman "The only dumb questions are the ones we fail to ask" ----- Original Message ----- From: "Toni Hawkins" <tonirh@xxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Saturday, July 12, 2008 6:17 PM Subject: -=PCTechTalk=- BVRP Classic Phone Tools Fax Log Not There >I sent this message on Wednesday. Has anyone came up with any suggestions? >I am still searching and trying to resolve. > Regards, > Toni > From: Toni Hawkins --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To unsubscribe or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx --------------------------------------------------------------- --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To unsubscribe or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx ---------------------------------------------------------------