-=PCTechTalk=- Micro$oft does it again... only worse this time:
- From: <dsw32952@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Thu, 1 Jan 2009 11:47:22 -0500
I took my "Access Denied" question to HP tech support. Here is the results so
far. I have done some minor cutting and snipping to maintain continuity and
delete unnecessary text.
Side note: My call to tech support took over 90 minutes for them to tell me
they did not know the answer.
Don
******************************************************************************************************
-----Original Message----- (submitted via webpage email form)
From: dswabc@xxxxxxxxx
Date: 12/29/2008 22:11:54 EST
To: HP Support
Cc:
Subject: HP Pavilion a6650f Desktop PC e-mail support
hp e-mail support
Webform submittal date/time : 30 December 2008 03:12:44 UTC
language_code : en
language : English
Country of Residence : United States
product_line : 6J
product_oid : 3794769
product_name : HP Pavilion a6650f Desktop PC
part_number : FK791AA,FK791AAR
purchase month : 11
purchase year : 2008
problem area : other
serial number : mxu12345678
operating system : Microsoft Windows Vista Home Premium 64
problem description :
I open Windows Explorer.
It defaults to open Documents folder, and it expands to show all the
sub-folders
I then click to open the video sub folder. Access is denied.
I see at the top of the folder pane Documents, Pictures and Music but not
Videos. Click on More. Still no Videos?
So I goback down the folder tree to Documents and try to open the Videos sub
folder again. Access is still denied.
Since it is under the Documents folder I try navigating to C:\Documents and
Settings\UserName\Documents\Videos.
I can't navigatethere. I can't even open Documents and Settings. Access Denied.
All of this is done within an Administrator account.
***************************************************************************************************************************************************
----- Original Message -----
From: pavilion_support_en@xxxxxxxxxxxxxxxxxxx
To: dswabc@xxxxxxxxx
Sent: Monday, December 29, 2008 11:12 PM
Subject: Re: HP Pavilion a6650f Desktop PC e-mail support
Dear Don,
Thank you for contacting HP Total Care.
I understand from your email that you are experiencing the error message:
"Acess denied" while trying to open the video folders in your
HP Pavilion a6650f Desktop PC.
I appreciate that you have forwarded your concerns and have given me an
opportunity to assist you in this regard.
Don, this issue could be due to improper administrative settings. To resolve
the issue, I recommend you to perform the below steps and
check for the issue
* Right Click on the Video File
* Click on " Run As Administrator"
Now check if you are able to access the file if you find the issue persists
then please follow the steps below and check:
1. Click on start button.
2. In the search column type "cmd" and hit enter.
3. In thecommand prompt type the following command.
net user administrator / active
Hit enter and then check whether you are able to access files.
Now check the results and write back to us with the results.
I believe the information providedshould be helpful to you in accessing video
files. If you need any further assistance, please do feel
free to get back to us. We are available round the clock to assist you and
resolving your issues is of primary importance to us.
For information onkeeping your HP and Compaq products up and running, please
visit our Web site
at:
http://www.hp.com/go/totalcare
Wish you and your family Happy New Year!!!
Sincerely,
Naoma
HP Total Care
***********************************************************************************************************
-----Original Message-----
From: dswabc@xxxxxxxxx
Date: 12/30/2008 01:42:17 EST
To: pavilion_support_en@xxxxxxxxxxxxxxxxxxx
Cc:
Subject: Re: HP Pavilion a6650f Desktop PC e-mail support
Thank you, but the problem is not opening a file but opening a folder to see
what is in the it. Here it is again:
I open Windows Explorer.
It defaults to the Documents folder, and it expands to show all the sub-folders
I then click to open the video sub-FOLDER. Access is denied.
I see at the top of the folder pane Documents, Pictures and Music but not
Videos. Click on More. Still no Videos?
So I go back down the folder tree to Documents and try to open the Videos sub
folder again. Access is still denied.
Since it is under the Documents folder I try navigating to C:\Documents and
Settings\UserName\Documents\Videos.
I can't navigate there. I can't even open Documents and Settings. Access
Denied.
All of this is done within anAdministrator account.
I am beginning to suspect that this is some sort of "feature" that is a part of
Vista since your telephone support staff didn't know the answer and offered to
email the answer when (if?) they find one.
**************************************************************************************************************
From: pavilion_support_en@xxxxxxxxxxxxxxxxxxx
To: dswabc@xxxxxxxxx
Sent: Tuesday, December 30, 2008 12:32 PM
Subject: Re: Re: HP Pavilion a6650f Desktop PC e-mail suppo
Hello Don,
Thank you for writing back to us.
I apologize for the inconvenience caused to you.
Don, some of the files that are in other user account of PC cannot be accessed
through the same user account.
To resolve the issue, I recommend you take ownership from the steps provided in
URL given below:
http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/
NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.
Firstly install the ZIP file provided in URL and continue with the steps given.
After performing above troubleshooting steps, the issue should be resolved.
If the issue persists, please get back to me with the results because it is
important that, I resolve your issue in a timely manner. I would like to add
that we value your precious time and would be here round the clock to serve you.
Have a Nice Day!!
Sincerely,
Adelina
HP Total Care
***************************************************************************************************************
----- Original Message -----
From: DSWabc
To: pavilion_support_en@xxxxxxxxxxxxxxxxxxx
Sent: Tuesday, December 30, 2008 1:23 PM
Subject: Re: Re: HP Pavilion a6650f Desktop PC e-mail suppo
Ownership should not be an issue... I am the only user and it is an
administrator account.
However, I will download that tool and see if it helps.
Done. The tool made a difference. Changing ownership did allow me access.
But it now raises more questions:
Who "owned" it before?
Is ownership shared or am I exclusive owner?
Does ownership make a difference?
Will the change in ownership have an impact on the operation of the computer
and operating system?
Why was ownership not mine to begin with?
Will it ever be necessary to change the ownership back to the original owner?
How is that done? And how will I know who the original was?
Thank you,
Don
*******************************************************************************************
No reply to the last message yet. Don't really expect one either.
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