Hans thanks for the thoughtful reply. I definitely meant the second case of "Exclude Support" in the context of "Ooops - you're not running a certified version, please recreate the issue on a certified combination and then we might help you" type of scenario :) I think I "knew" the answer but I've been a bit foggy lately for some reason - holidays maybe? Burnout? Something... :) Thanks again, Chris On Tue, Nov 26, 2013 at 5:21 PM, Hans Forbrich <fuzzy.graybeard@xxxxxxxxx>wrote: > On 26/11/2013 3:55 PM, Chris Taylor wrote: > >> Remind me, if a release (11.1, or 10.2 is not certified on an OS) does >> that automatically exclude support or not? Â I can't remember.... >> > In which way do you mean 'exclude support'? > > From Oracle Certify, I can confirm that 11.1.0.7 is not certified for > Solaris 11 Sparc or x86-64. > > "Exclude Support" means you don't need to purchase it? > > The purchase of the RDBMS has absolutely no link to the version of the > RDBMS nor to the OS, and the concept of purchasing support is also > independent of OS - it just needs to match your license purchase. Oracle > is happy to take your money, even if you decide on an unsupported > combination of OS or HW. > > "Exclude Support" means you don't get support? > > On the other hand, if you tried opening an SR against the 11.1.0.7/Solaris11 > combination, you would probably get a "not supported, not certified, not > going to be pretty" kind of reply, so that might be considered to "exclude > support". As per the S/W Technical Support Policy ( > http://www.oracle.com/us/support/policies/index.html) > > "Technical support is provided for issues (including problems you create) > that are demonstrable in the currently supported release(s) of an Oracle > licensed program, running unaltered, and on a certified hardware, database > and operating system configuration, as specified in your order or program > documentation." > > /Hans > -- > //www.freelists.org/webpage/oracle-l > > >