RE: New Metalink URL (Humorous)

  • From: "Taylor, Chris David" <Chris.Taylor@xxxxxxxxxxxxxxx>
  • To: "ORACLE-L" <oracle-l@xxxxxxxxxxxxx>
  • Date: Tue, 23 Sep 2008 12:56:38 -0500

Received this _just now_ 
Chris Taylor
Sr. Oracle DBA
Ingram Barge Company
Nashville, TN 37205
Office: 615-517-3355
Cell: 615-354-4799
Email: chris.taylor@xxxxxxxxxxxxxxx


From: Oracle Global Customer Support [mailto:replies@xxxxxxxxxxxxxxx] 
Sent: Tuesday, September 23, 2008 12:54 PM
To: Taylor, Chris David
Subject: Coming Soon...New Support Portal to Deliver Simplified Support
and Streamlined Service

To ensure delivery directly to your inbox, please add
replies@xxxxxxxxxxxxxxx to your address book today.

Click here
ft_customertransition.jsp>  for Customer Connection transition

        Coming Soon...
New Support Portal to Deliver Simplified Support and Streamlined Service

 My Oracle
Coming Soon...
New Support Portal to Deliver Simplified Support and Streamlined Service

Oracle is pleased to announce that, as a current user of Customer
Connection, you will soon experience the benefits of managing all of
your support tasks from a new online portal. In the coming weeks, My
Oracle Support will replace your current support portal, Customer
Connection, providing you with a simplified support experience with a
higher level of efficiency.

My Oracle Support is an important part of streamlining your customer
support experience and is a milestone of Oracle's transition to Siebel
CRM 8.0, the industry's leading Customer Support Management (CRM)
system. Together, My Oracle Support and Siebel CRM 8.0, enable you to
experience a number of benefits, including: 

Faster problem resolution 

*       Reduce your time to resolution with quick access to the
information you need using a new personalized dashboard 
*       Facilitate faster resolution with a robust knowledgebase and
powerful self-service tools 
*       Maximize your support experience with enhanced Service Request
(formerly known as Case) management 

Extended preventative, automated support capabilities 

*       Experience a faster, simplified, and easier way to manage your
self-service needs with an improved support interface 
*       Employ simplified configuration management solutions such as
Software Configuration Manager (SCM) 
*       Proactively prevent problems and accelerate problem resolution
with automated HealthChecks and Product Alerts 

Increased personalization 

*       Utilize increased personalization and knowledge integration via
the new user interface of My Oracle Support 
*       Personalize your homepage content for easier access to
self-service tools and configuration data 
*       Quickly access your Service Request (SR) history with MySRs 

Transition Details
The transition to the new support portal for Customer Connection users
is currently scheduled for November 2008. Live and recorded training
will be available as we move closer to the transition weekend. The
following communication channels will be used to provide details
regarding timelines, updates, specific changes, training, and other
useful information: 

*       Customer Connection Transition Information Site
*       E-mail Announcements 

Oracle is committed to delivering the highest quality technical support
solutions. If you have questions regarding the transition to My Oracle
Support, please e-mail:
<mailto:TRANSITION-TEAM_WW@xxxxxxxxxx?subject=Customer Connection to My
Oracle Support Transition Feedback>  

Oracle Global Customer Support 


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