MOS: Mystifying the user community (SR #3-1090025121: Report Issue with this site)
- From: Gus Spier <gus.spier@xxxxxxxxx>
- To: oracle-l <oracle-l@xxxxxxxxxxxxx>
- Date: Tue, 8 Dec 2009 22:00:15 -0500
Hi, listers.
Maybe someone here can see something obvious that I'm missing.
The following message from Oracle Support refers to an SR that I really
don't remember filing. I did, however, take advantage of a "Send Feedback"
feature on a page to point out an inconsistency on their page.
BUT, following the instructions below, I went to MOS, chose the Service
Request tab, and failed to find the Service Request cited in the message.
It simply isn't there.
Dare I point out to them the apparent paradox? Won't it just generate
another throw-away SR that I won't be able to find to comment on or track?
<SIGH!/>
R,
Gus
---------- Forwarded message ----------
From: <no.reply@xxxxxxxxxx>
Date: Tue, Dec 8, 2009 at 8:31 PM
Subject: SR #3-1090025121: Report Issue with this site
To: gus.spier@xxxxxxxxx
Hello Gus,
Please note that we have concluded our work on Service Request #
3-1090025121: Report Issue with this site. If you would like to revisit this
matter, please go to My Oracle Support at http://support.oracle.com and
choose the Service Request tab, retrieve the Service Request and request
that it be reopened.
Your feedback is very important to us and is the primary determinant of how
we measure success, drive decisions, and define our improvement initiatives.
Satmetrix Systems, a third party vendor, administers our Customer Service
Request (SR) Transactional Survey. If selected to participate in the SR
transactional survey, you will receive an email from Satmetrix Systems in
the next 2-3 days. Alternatively you can request a survey invitation by
sending an email to ops-cust-sat_ww@xxxxxxxxxxx
Thank you,
Helen Thomson
Oracle Customer Support
Note: Please do not reply to this email. This mailbox does not allow
incoming messages.
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