Re: Amazon RDS Oracle
- From: Jeremiah Wilton <jwilton@xxxxxxxxxxxxx>
- To: Michael McMullen <ganstadba@xxxxxxxxxxx>
- Date: Mon, 26 Mar 2012 11:05:55 -0700
On Mar 26, 2012, at 10:57 AM, Michael McMullen wrote:
> Thanks for the reply. I forgot to ask about oracle support. Does it exist
> with this model?
Amazon's RDS FAQ has some information on that
(http://aws.amazon.com/rds/faqs/#114)
From that URL:
> Q: How will Amazon RDS for Oracle be supported?
> BYOL: Under this model, you will continue to use your active Oracle support
> account and contact Oracle directly for Oracle Database specific service
> requests. If you have an active AWS Premium Support account, you can contact
> AWS Premium Support for Amazon RDS specific issues. Amazon Web Services and
> Oracle have multi-vendor support process for cases which require assistance
> from both organizations.
> License Included: In this model, if you have an active AWS Premium Support
> account, you should contact AWS Premium Support for both Amazon RDS and
> Oracle Database specific service requests.
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Jeremiah Wilton
http://www.bluegecko.net
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