Yes, file is not locked File is open or not, doesn't matter Seems like a server issue. "Not available" because the server is hiccupping Question is , MY server? Or that of a busy, 20 MD practice with 30 viewstations all travelling down the same highway... Denice Barsness, CRA, COMT, ROUB, CDOS, FOPS Ophthalmic Diagnostic Center CPMC Department of Ophthalmology 2100 Webster Street Suite 212 San Francisco CA 94115 (415) 600-3937 FAX (415) 600-6563 From: optimal-bounce@xxxxxxxxxxxxx [mailto:optimal-bounce@xxxxxxxxxxxxx] On Behalf Of Ethan Priel Sent: Monday, March 03, 2014 02:20 PM To: optimal@xxxxxxxxxxxxx Subject: [optimal] Re: Spectralis viewing licenses Denice, Did you try leaving the patient file open and unlocking the red key tab in the top left corner ? Ethan From: optimal-bounce@xxxxxxxxxxxxx<mailto:optimal-bounce@xxxxxxxxxxxxx> [mailto:optimal-bounce@xxxxxxxxxxxxx] On Behalf Of CPMC Ophthalmic Diagnostic Center Sent: 04 March, 2014 00:07 To: 'optimal@xxxxxxxxxxxxx' Subject: [optimal] Re: Spectralis viewing licenses I just did a test. Closed out the named patient Left Heidelberg open Went over to the practice next door Was able to view SAME file, while our file open So, you CAN have both our capture AND their viewing open on the same patient same time The ONLY difference here, is that the Timer was no longer up in the right hand corner That still seems to be the common thread- when that timer is still engaged, the viewing station tells me sharing violation Am I getting close? Denice Barsness, CRA, COMT, ROUB, CDOS, FOPS Ophthalmic Diagnostic Center CPMC Department of Ophthalmology 2100 Webster Street Suite 212 San Francisco CA 94115 (415) 600-3937 FAX (415) 600-6563 From: optimal-bounce@xxxxxxxxxxxxx<mailto:optimal-bounce@xxxxxxxxxxxxx> [mailto:optimal-bounce@xxxxxxxxxxxxx] On Behalf Of Ethan Priel Sent: Monday, March 03, 2014 02:02 PM To: optimal@xxxxxxxxxxxxx<mailto:optimal@xxxxxxxxxxxxx> Subject: [optimal] Re: Spectralis viewing licenses Tim, Won't using the 'unlock' button work just as well, while leaving the patient images viewable on the capture station as well ? I think the only thing you cant do then is save a Light Box. Ethan From: optimal-bounce@xxxxxxxxxxxxx<mailto:optimal-bounce@xxxxxxxxxxxxx> [mailto:optimal-bounce@xxxxxxxxxxxxx] On Behalf Of Steffens, Timothy Sent: 03 March, 2014 23:59 To: optimal@xxxxxxxxxxxxx<mailto:optimal@xxxxxxxxxxxxx> Subject: [optimal] Re: Spectralis viewing licenses Make sure you dump them off the right side of the screen. Press the Unload All button along the top menu of icons. It's the last one. Thanks, Tim Steffens, CRA Director of Ophthalmic Imaging University of Michigan Kellogg Eye Center 1000 Wall Street Ann Arbor, MI 48105 P: 734-936-2283 tjsteffe@xxxxxxxxx<mailto:tjsteffe@xxxxxxxxx> From: CPMC Ophthalmic Diagnostic Center <cpmceyelab@xxxxxxxxxxxxxxxx<mailto:cpmceyelab@xxxxxxxxxxxxxxxx>> Reply-To: "optimal@xxxxxxxxxxxxx<mailto:optimal@xxxxxxxxxxxxx>" <optimal@xxxxxxxxxxxxx<mailto:optimal@xxxxxxxxxxxxx>> Date: Monday, March 3, 2014 3:34 PM To: "optimal@xxxxxxxxxxxxx<mailto:optimal@xxxxxxxxxxxxx>" <optimal@xxxxxxxxxxxxx<mailto:optimal@xxxxxxxxxxxxx>> Subject: [optimal] Spectralis viewing licenses When I am using my Heidelberg capture station, I have four clients also using a site license I know there is a sharing violation when we have the same file open However, often, when I am done with a patient and the file is closed out, when they try to access it there is a "sharing violation" I noticed that the box in the upper right hand corner shows the timer still going Would that be the problem? Because technically, we have the named file closed D. Denice Barsness, CRA, COMT, ROUB, CDOS, FOPS Ophthalmic Diagnostic Center CPMC Department of Ophthalmology 2100 Webster Street Suite 212 San Francisco CA 94115 (415) 600-3937 FAX (415) 600-6563 ********************************************************** Electronic Mail is not secure, may not be read every day, and should not be used for urgent or sensitive issues