Hey!!! I feel the same way! Gordon is always happy to assist and never condescending when I call support. And always follows through. Congratulations! Andy Sanchez, COA Ophthalmic Photographer 210-358-7631 Eye Clinic-TDI 701 S. Zarzamora San Antonio, TX 78207 Sancheza6@xxxxxxxxxxx From: optimal-bounce@xxxxxxxxxxxxx [mailto:optimal-bounce@xxxxxxxxxxxxx] On Behalf Of Ken Christopherson Sent: Thursday, July 18, 2013 1:40 PM To: optimal@xxxxxxxxxxxxx Cc: Ken Christopherson Subject: [optimal] Re: From Denice Barsness in San Francisco Kudos to Merge Congratulations Gordon, you deserve the support from customers Ken On Jul 18, 2013, at 11:07 AM, CPMC Ophthalmic Diagnostic Center <cpmceyelab@xxxxxxxxxxxxxxxx<mailto:cpmceyelab@xxxxxxxxxxxxxxxx>> wrote: A big hurrah to Gordon McGregor with Merge. Just the BEST customer service ever. I work with 19 different vendors in my diagnostic center. I do not say this lightly. Thank you Gordon. No financial interest..... Denice Denice Barsness, CRA, COMT, ROUB, CDOS, FOPS Ophthalmic Diagnostic Center CPMC Department of Ophthalmology 2100 Webster Street Suite 212 San Francisco CA 94115 (415) 600-3937 FAX (415) 600-6563