I couldn't find any follow up on this issue in the Optimal archives and am
getting the "Error 511" message on a study OCT. I'm guessing it's due to a
network issue, but is there any chance the image can be restored? Or is it gone
for good?
I could call Heidelberg but figured I'd probably get a faster response from
this group.
Kind regards,
Liz Carskadon Bale, BS, COA
Clinical Research Coordinator
Oregon Eye Consultants, LLC
Keyhan F. Aryah, MD I John W. Karth, MD I W. Benjamin Kunz, MD I Robert
M. Beardsley, MD I Peter A. Karth, MD, MBA I Allan A. Hunter, MD
Ph. (541) 225-4067 or Ext 5765
Fx. (541) 683-8779
www.oregoneyeconsultants.com<http://www.oregoneyeconsultants.com/>
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From: optimal-bounce@xxxxxxxxxxxxx <optimal-bounce@xxxxxxxxxxxxx> On Behalf Of
Hillary Bernard
Sent: Thursday, October 29, 2020 4:58 PM
To: optimal@xxxxxxxxxxxxx
Subject: [optimal] Re: [**External**] Re: Heidelberg Error Code
Denice, are the patients all within a specific time frame?
Hillary LaNinfa
Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------
From: CPMC Ophthalmic Diagnostic Center
<dmarc-noreply@xxxxxxxxxxxxx<mailto:dmarc-noreply@xxxxxxxxxxxxx>>
Date: 10/29/20 7:48 PM (GMT-05:00)
To: optimal@xxxxxxxxxxxxx<mailto:optimal@xxxxxxxxxxxxx>
Subject: [optimal] Re: [**External**] Re: Heidelberg Error Code
That seems odd. It's happening across multiple patients. They can't all be
corrupt?
Denice Barsness, CRA, COMT, CDOS, ROUB,FOPS
CPMC Dept of Ophthalmology
Ophthalmic Diagnostic Services
711 Van Ness Avenue Suite 250
San Francisco CA 94109
415-600-5781
FAX 415-558-7011
From: optimal-bounce@xxxxxxxxxxxxx<mailto:optimal-bounce@xxxxxxxxxxxxx>
[mailto:optimal-bounce@xxxxxxxxxxxxx] On Behalf Of Hillary Bernard
Sent: Thursday, October 29, 2020 4:29 PM
To: optimal@xxxxxxxxxxxxx<mailto:optimal@xxxxxxxxxxxxx>
Subject: [**External**] [optimal] Re: Heidelberg Error Code
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511 error is a bad image, likely a corrupt image.
Hillary LaNinfa
Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------
From: "Barsness, Denice"
<dmarc-noreply@xxxxxxxxxxxxx<mailto:dmarc-noreply@xxxxxxxxxxxxx>>
Date: 10/29/20 6:31 PM (GMT-05:00)
To: optimal@xxxxxxxxxxxxx<mailto:optimal@xxxxxxxxxxxxx>
Subject: [optimal] Heidelberg Error Code
I cannot download Spectralis images to shared drive
Hard boot twice
"Database problem" Error 511 OCT images could not be loaded
A Heidelberg issue? I don't think so. More a Server issue? Although not
having problems with server per se for any other instrument
Thoughts?
Denice Barsness, CRA, COMT, CDOS, ROUB,FOPS
CPMC Dept of Ophthalmology
Ophthalmic Diagnostic Services
711 Van Ness Avenue Suite 250
San Francisco CA 94109
415-600-5781
FAX 415-558-7011
