Same Situation. However, when we had Heidelberg upgrade our software, we
actually removed it and went back
New software causing more problems than old! Trying to get our servers,
encryption, etc to make the new software work was problematic.
Denice Barsness, CRA, COMT, CDOS, FOPS
CPMC Dept of Ophthalmology/ The Eye Institute
Ophthalmic Diagnostic Services
711 Van Ness Avenue Suite 250
San Francisco CA 94109
415-600-5781
FAX 415-558-7011
From: optimal-bounce@xxxxxxxxxxxxx [mailto:optimal-bounce@xxxxxxxxxxxxx] On ;
Behalf Of David Bennett
Sent: Friday, February 23, 2018 5:44 AM
To: optimal@xxxxxxxxxxxxx
Subject: [**External**] [optimal] Heidelberg database corruption issues
Importance: High
WARNING: This email originated outside of the Sutter Health email system!
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Password.
We have been having a rash of random database crashes on our
Spectralis. This is happening 1-2 times a week. Recently 3 times in one day.
Heidleberg has been very helpful logging on and rapidly correcting the
database. This is on a network. The servers have been tested. We have had all
the lines tested both input and output as suggested by Heildleberg. We are
making sure the machines are shutdown properly, workstations closed out
properly and data properly archived.
Having the database randomly corrupt is annoying especially
during heavy clinic use because it shuts down all the capture stations and all
the workstations across both campuses. At times I cannot get into Heidleberg
quickly causing us to reschedule patients while Heildleberg system is down.
Obviously the database fix is an easy one since it takes no longer than 5 -10
minutes to get us back up and running. I recently asked Heidleberg to tell me
how to correct the Access database since we cannot seem to find the cause of
the corruption . Their response was he was “reluctant” to give their fix it to
me.
Has any other users had similar database corruption issues?
Did you isolate where the issue was? How was it solved? Any help here or
offline would be appreciated.
David B. Bennett
VCUHealth System
Virginia Commonwealth University
Department of Ophthalmology
Richmond, VA
david.bennett@xxxxxxxxxxxxx<mailto:david.bennett@xxxxxxxxxxxxx>
