Hello Catherine and Others, I'm afraid I never did contact that company about repairing an Optacon. I was the original poster of that email, but never did need to get my Optacon repaired as I purchased a working one. Carrie To unsubscribe at any time, just send a message to: optacon-l-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the message subject. Tell your friends about the list. They can subscribe by sending a message to: optacon-l-request@xxxxxxxxxxxxx with the word "subscribe" (without the quotes) in the message subject.