Hi Derek, Yes they should have done that and they should have e-mailed you before cutting the service. Regards Dan -----Original Message----- From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of Derek Hornby Sent: 04 February 2015 21:20 To: ntnm@xxxxxxxxxxxxx Subject: [ntnm] Re: PAPERS VERY LATE TODAY! Hi Dan Yes hope so. I did have direct debit set-up with Talking News Papers. Plus a direct debit with RNIB. So there is no excuse for this, they could have, and should have, direct debited me for the subscription. Regards, Derek -----Original Message----- From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of Dan Roche Sent: Wednesday, February 04, 2015 8:42 PM To: ntnm@xxxxxxxxxxxxx Subject: [ntnm] Re: PAPERS VERY LATE TODAY! Hi Derek, I hope you go an appolgey from them? Dan -----Original Message----- From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of Derek Hornby Sent: 04 February 2015 18:01 To: ntnm@xxxxxxxxxxxxx Subject: [ntnm] Re: PAPERS VERY LATE TODAY! Hi All It seems RNIB pulled plug on me because they said I had not paid my subscriptions. However, the truth is I had a direct debit set up with Talking news papers, so surely RNIB must have had all the records, so could have direct debited me. Note also I have direct debit set up for my Braille magazines, and anything else I pay order. So surely RNIB could have automatically direct debited me. Regards, Derek