Hi Dan
I'm in basically the same position as you. I got a batch of papers early
this morning, the last paper received was timed at 03.18am, when my other
titles still had not appeared at about 10.15 am I rang RNIB Customer
Services in Peterborough. After I explained the position to them I was
placed on hold while they contacted RNIB Newsagent team. Customer services
came back on the line and informed me there was no problem at their end, as
all the titles I subscribe to had been sent by them. I was then told to
contact BT as other customers were affected as well. The missing titles
have now come through, but only lately.
I keep getting different cut off times from RNIB. Lastly I was informed by
them if all my titles had not come through by about 10.15 then I should
contact them. Thanks for the info Dan, much appreciated.
Regards
Chris
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf
Of Dan Roche
Sent: 21 September 2015 16:55
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Missing e-mail titles 21 Sept 2015
Chris,
Think there might have been a problem at Rnib's end because I got papers
early this morning then didn't get another paper which usually comes in
around 9.5 until quite late this afternoon. After 4. You should e-mail
Newsagent with the papers your missing. Their e-mail address is:
Newsagent@xxxxxxxxxxx
Dan
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf
Of Chris James (Redacted sender "chris52james" for DMARC)
Sent: 21 September 2015 16:38
To: 'Mailbox, Newsagent'
Cc: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Missing e-mail titles 21 Sept 2015
Importance: High
Hi All
It would appear the problems we BT Customers of RNIB experienced a week or
so ago has returned. The last title I received from NTNM this morning was
The Scotsman timed at 03.18 hours. Nothing since. I have checked my span
folders and they are empty. I am receiving e-mail from other sources other
than RNIB. The problem the other week was with BT Yahoo treating all e-mail
from RNIB to BT customers as Spam. I have informed RNIB Customer Services
of the problem and have also contacted BT regarding this issue. BT informed
me they would flag this as a major fault. I would urge all subscribers to
the NTNM e-mail service to contact BT on 150 to express their complaint that
this problem has returned. The more complaints they get hopefully the
faster they will resolve the problem!
Regards
Chris
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