I, too, was taken aback by a recent High Reading Notification letter from
WSSC, alerting that my water usage increased by 1,050% in the past three
months. When I called WSSC, I spoke to a very patient and helpful customer
service representative who advised me to read my meter to him on the phone. He
said that it was considerably lower than the estimate (not an actual reading!)
that was used for the last bill! He asked me to send him a photo of my meter
reading, and told me not to pay the bill I had received. Indeed, a few days
later I received a new one at 25% of the original, which was consistent with my
previous bills. AND, most interestingly -and hopefully helpful to others on
this list serve --he set up an appointment for WSSC to replace my 35-year meter
with a new one tomorrow. As with everything else, meters do wear out. WSSC:
301-206-4001 opt 9 to discuss this type of billing issue.Have your account
number handy. -Sue on Takoma
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