Professional Consultant– To Develop LAPOR! Technical Guidelines for Future
Development
Workdays:30 days
Project Summary:
CEGAH is a five-yearUSAID-funded accountability and integrity program that
works with a wide rangeof Indonesian governmental and non-governmental
agencies. The duration of the projectis from 2016 to 2021 and is implemented by
Management Systems International(MSI).
Background:
Aspart of the initiative to improve the quality of public services’ delivery,
aswell as transparency and accountability of the government in Indonesia,
theMinistry of Bureaucratic and Administrative Reform (KemenPAN-RB), the Office
ofthe Presidential Staff (KSP) and the Ombudsman of the Republic of
Indonesia(ORI) developed an integrated complaint handling system called
SP4N-LAPOR! thatallows the public to submit public service related complaints
and aspirationsthrough website, Short Messaging Service (SMS), and mobile
application. LAPOR!was recently enacted as the single nation wide application
(Aplikasi Umum) forpublic services’ complaint handling as part of the
implementation ofe-governance (Presidential Regulation No. 95 of 2018).
Since2014, USAID has provided extensive support to assist KemenPAN-RB, KSP and
ORIto develop and improve the LAPOR! application. With the assistance
ofUSAID-CEGAH, since 2016, several upgrades to the LAPOR! application have
beenmade, including creating upgraded versions, features’ enhancement,
security,and mobile version for the iOS and Android platforms.
However,as is the nature of an IT application, LAPOR! will always require
furtherdevelopment following the needs of its users. Therefore, to facilitate
thefuture development, technical guidelines are needed to guide KemenPAN-RB,
KSP,and ORI and future LAPOR! developers to conduct further developments.
Thetechnical guidelines will consist of technical information on LAPOR!
workflow,framework, and include the software requirements’ specifications,
softwaredocumentation, and application integration pattern that could easily
assist ITdevelopers with application enhancements. Given this need, USAID CEGAH
willhire an IT consultant to create these technical guidelines, in order
tofacilitate the transition between its current developers to the next set of
developersthat will work on developing future enhancements for LAPOR!
Position Summary:
This position will be held byan experienced consultant. The consultant will
work to develop the LAPOR!version 3.2 technical guidelines. This work requires
coordination withKemenPAN-RB, KSP and ORI to achieve the deliverables as
detailed in this TOR.The consultant will also communicate, whenever
appropriate, with USAID CEGAH.
Scope of Work:
1. Learn the currentLAPOR! version 3.2 application;
2. Propose a workplan to execute therequired task;
3. Coordinate withthe KemenPAN-RB, KSP, ORIand currentLAPOR! developers to
discuss about the StandardOperating Procedures (SOPs), workflow, and technical
requirements in LAPOR!version 3.2 (web and mobile application);
4. Discuss withKemenPAN-RB, KSP and ORI on features’ requirement for
future development;
5. Develop atransition and technical guidelines’ document for future
LAPOR! developmentwhich consists of technical information onLAPOR! workflow,
framework, and includes the software requirements’specifications, software
documentation, application integration patternand other relatedinformation; and
6. Present thetechnical guidelines’ document to KemenPAN-RB, KSP, ORI and
USAID CEGAH for approval.
Deliverables:
1. Bi-weeklyprogress report for the development of the technical
guidelines;
2. Report on assessment of currentLAPOR! version 3.2 application;
3. Approved workplan by KemenPAN-RB, KSP, ORI, and USAID CEGAH;
4. Approved draft of the technical guidelines for LAPOR!version 3.2 by
KemenPAN-RB, KSP, ORI, and USAID CEGAH;
5. Approved final technical guidelines for LAPOR! version 3.2 by
KemenPAN-RB, KSP, ORI, and USAID CEGAH; and
6. Final report ondeveloping LAPOR! version 3.2 technical guidelines.
Qualifications:
1. Knowledgeable and experienced in developing anddocumenting an IT
program;
2. The applicant must have knowledge andspecialization in designing
comprehensive technical guidelines;
3. Good understanding of LAPOR! business model isdesirable;
4. Familiarity with government organizations andprior experience working
with government clients is preferred; and
5. Stronganalytic, communication, and writing skills.
Applicationshould include a CV and contact information by April 23, 2021 at
thelatest. Please send applications to info@xxxxxxxxxxxxx or
MSI.Cegah.Info@xxxxxxxxxxxxx . Onlycandidates who have been selected for an
interview will be contacted. No phonecalls, please.
MSI is anEEO/AA/ADA Veterans Employer
