I think I made that comment to them when they FIRST rolled out on-line bill payment (in 1999). So much for feedback being heard! But, to be fair to them (& having a sense of how bureaucracies work), once a design is approved for a "public" interface you usually have to move planets before anyone will allow for after-the-fact changes (even for something as simple as adding explanatory text... right now I'm doing the high-level design for an Access DB application which will accept new data, house existing data, and prepare simple reports -- I'm having to fight with the "design folks" (i.e. those doing the actual coding) to keep the DB usable. Their solution to everything that's remotely challenging is, "we'll do it this way and then we'll just give the user a manual with codes they have to enter" (fortunately my manager has given me freedom to do as I see fit and I'm forcing them to abandon their old ways and make the app usable... especially important to me since I'll have to take the data out of it for analysis and interpretation and I want it as clean as possible)). Eric. On 4/20/05, Gerhard <gerhardk@xxxxxxx> wrote: > Which is fine, but the site requested to enter the account number that > appeared on your invoice so I understood it to mean to enter as it > appeared. I would have no problem with that if they would have given > clear instructions to just enter the numeric data only and to ignore > spaces, dashes etc. >=20 > Gerhard _________________________________________________ For information concerning the MUGLO List just click on http://muglo.on.ca/Pages/joinus.html Our Archives can be viewed at //www.freelists.org/archives/muglo Don't forget to periodically check our web site at: http://muglo.on.ca/