I don't know how this works on a Mac...on a PC most of the menu/toolbar stuff is fixed in the Windows Registry, and I know Macs don't have one of them...so, what you can do is Close Word, and RENAME your normal.dot (don't delete it) and then open Word and see if that fixes it...if it does, then you can go back and delete the old normal.dot that you renamed...but if it doesn't fix it, then you can just delete the new normal.dot and rename the old one back to normal.dot and you will be right back where you started....so trying this won't hurt anything. Sorry, but I don't know anything about Mac preferences...once you get on a PC, I'll be able to help you lots more LOL Linda F. Johnson, M.A., MOS Linda's Computer Stop http://personal-computer-tutor.com Free e-Books, Newsletter, and tutorials -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Katherine Driskell Felts Sent: Tuesday, October 14, 2003 11:11 AM To: mso@xxxxxxxxxxxxx Subject: [mso] Word--what do I have to throw away? Dear Friends, My pull down menus are not pulling down again, though it is just in the beginning stages and I can still do most things. Word 2000 on a Mac. I actually s#bscribed to this list because it happens about twice a year. The solution is to throw something in the trash. However, I cannot remember what it is. Its either preferences or the normal template. I thought I kept the answer (and that I would remember) but I do not. My new pc is on its way (this week they tell me), then, I shall no longer have weird mac problems to bother you with and shall instead have normal run of the mill pc problems. :) -- Katherine Driskell Felts ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************