[mso] Re: MS Word Won't Open
- From: Wilson Baptista Junior <maninhowilson@xxxxxxxxx>
- To: mso@xxxxxxxxxxxxx
- Date: Mon, 10 Jan 2011 21:23:16 -0300
Steve,
from what you tell it seems that some parts of Office remained on your computer
after you uninstalled it.
Is everything else on Windows functioning OK with the exception of Office
Professional?
First thing I would do would be to search your computer for a restore point
which was anterior to the date when you used CCleaner to clean the registry; if
there exists one, I would restore your computer to then and check whether
Office would work. If it worked, then the issue would be solved.
If this didn't work, then the procedure would become more convoluted: I would
install Revo Uninstaller on your computer and then uninstall Office thru Revo
Uninstaller instead of thru the Control Panel. This might clear your register
and program files of the Office remnants. I'd also check whether any folders
related to Office remained in the Program Files folder, and delete them. After
that I would reboot the computer and then try installing Office 2000 from
scratch (in fact, if you hadn't uninstalled CCleaner, after the reboot and
before reinstalling Office I would use it to search the register for anything
left pertaining to Office, then delete those keys and reboot again before
reinstalling Office).
It's not easy to give a step by step tutorial on how to do this. If you tell us
what version of Windows you're using, perhaps some other member would be able
to give you clearer instructions.
Wilson
At 10:29 09/01/2011 -0500,sted47@xxxxxxx wrote:
> Wilson,
>Thank you for your response. Can you offer me a step by step repair to my
>problem. I have deleted the ccleaner program. I have uninstalled and then
>reinstalled Office Pro 2 times without possitive results.
>Thank you,
>Steve
>
>-----Original Message-----
>From: Wilson Baptista Junior <maninhowilson@xxxxxxxxx>
>To: mso@xxxxxxxxxxxxx
>Sent: Sun, Jan 9, 2011 8:43 am
>Subject: [mso] Re: MS Word Won't Open
>
>
>CCleaner in its default configuration does have a problem with Office 2000. If
>I
>
>remember rightly, it has to do with the option to clear index.dat files, and
>not
>
>with registry cleaning; in Office 2000 Microsoft resorted to using index.dat
>
>files, previously used only to store things like cookie settings, to store a
>few
>
>of the settings for Office 2000 instead of placing them on the register (a
>
>strange decision). After CCleaner deleted those files, invoking Office caused
>
>the message that it hadn't been completely installed and you'd have to insert
>
>the original CD and let the installation repair itself. This caused me no end
>of
>
>trouble when I used Office 2000 until I was able to determine the cause and
>
>uncheck the option.
>
>This doesn't happen with Office 2007 and 2010 anymore. I can't vouch for 2003,
>
>because I skipped it.
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