I'm re-sending this because I haven't gotten any replies. I know that probably means no one has an answer but I just thought I'd try one more time in case there was someone who knew something but hadn't seen it the first time. Thanks, Elise -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Elise C. Miller Sent: Friday, July 09, 2004 2:43 PM To: mso@xxxxxxxxxxxxx Subject: [mso] Outlook 2002 question I have a client using Outlook 2002 on Windows XP. She just called to say that her toolbar with "reply," "reply to all," etc is missing. I walked her through View-Toolbars and found that when an email was open, the Standard toolbar was not checked. She checked it in that menu and the standard toolbar reappeared. But the fix only worked for that one email message. When she opened another email, the toolbar was gone again. How can she make the standard toolbar come back when messages are open? The standard toolbar is available when she is in Preview pane mode - it's just when a message is open that the toolbar disappears. She says it has only been going on a few days and she doesn't know what made it disappear in the first place. Any suggestions? Thanks, Elise ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************