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<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><strong>From:</strong>
sphegley@xxxxxxxxxxxxxxxxxxxxxx [mailto:sphegley@xxxxxxxxxxxxxxxxxxxxxx] ;<br
/><strong>Sent:</strong> Monday, October 25, 2021 10:41 AM<br
/><strong>To:</strong> Charli Ackerman <charliackerman@xxxxxxxxxxxxxx><br
/><strong>Subject:</strong> FW: [LTC Information Update] LTC Information
Update: October 22, 2021<br /><strong>Importance:</strong> High</p>
</div>
</div>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">Please scroll down and read the information
on the LOC transformation!!! Do not want anyone to be blindsided with the
changes coming SOON !!</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<div>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><strong><span style="font-size: 12.0pt;
font-family: 'MS Reference Sans Serif',sans-serif; color: #44546a;">Samantha
Phegley</span></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 10.0pt; font-family:
'MS Reference Sans Serif',sans-serif; color: #44546a;">PASRR / HWC
Consultant</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 10.0pt; font-family:
'MS Reference Sans Serif',sans-serif; color: #44546a;">Health Systems,
Inc.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 10.0pt; font-family:
'MS Reference Sans Serif',sans-serif; color: #44546a;">Po Box 1710</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 10.0pt; font-family:
'MS Reference Sans Serif',sans-serif; color: #44546a;">3750 Osage Beach
Pkwy</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 10.0pt; font-family:
'MS Reference Sans Serif',sans-serif; color: #44546a;">Osage Beach, Mo
65065</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 10.0pt; font-family:
'MS Reference Sans Serif',sans-serif; color: #44546a;">c.
660.833.5841</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 10.0pt; font-family:
'MS Reference Sans Serif',sans-serif; color: #44546a;">o.
573.746.7100</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 10.0pt; font-family:
'MS Reference Sans Serif',sans-serif; color: #44546a;">f.
573.746.7110</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 10.0pt; font-family:
'MS Reference Sans Serif',sans-serif; color: #44546a;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
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<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><strong><span style="color: black;"><img
src="cid:image001.jpg@01D7C98C.D8405C60" alt="HSI_Logo_1
(150x134)"></span></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><strong><span style="font-size: 8.0pt; color:
black;">PHI & HIPAA Act Compliance Statement</span></strong><span
style="font-size: 8.0pt; color: black;">: This communication may contain
confidential Protected Health Information. This information including any
attachment is intended only for the use of the individual or entity to whom it
is addressed. The authorized recipient of this information is prohibited from
disclosing this information to any other party unless required to do so by law
or regulation and is required to destroy the information after its stated need
has been fulfilled. If you are not the intended recipient, you are hereby
notified that any disclosure, copying, distribution, or action taken in
reliance on the contents of these documents is <strong>STRICTLY</strong>
<strong>PROHIBITED</strong> by federal law. If you have received this
information in error, please notify the sender immediately and delete this
transmission. </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 8.0pt; color:
black;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 8.0pt; color:
black;">Please be aware that e-mail communications can be intercepted in
transmission or misdirected. Any transmission of Protected Health
Information must comply with HIPAA EDI (Electronic Data Interchange) and
Privacy Regulations. Therefore, unless your e-mail communication is
compliant, please consider communicating any sensitive information by
telephone, fax, or mail.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="color:
#44546a;"> </span></p>
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10pt; overflow-wrap: break-word;"> </p>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in
0in 0in;">
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><strong>From:</strong>
LTCR_information_update <<a
href="mailto:ltcr_information_update-bounces@xxxxxxxxxxxxxxxxxxx";>ltcr_information_update-bounces@xxxxxxxxxxxxxxxxxxx</a>>
<strong>On Behalf Of </strong><a
href="mailto:ltcr_information_update@xxxxxxxxxxxxxxxxxxx";>ltcr_information_update@xxxxxxxxxxxxxxxxxxx</a><br
/><strong>Sent:</strong> Friday, October 22, 2021 2:50 PM<br
/><strong>To:</strong> 'ltcr_information_update@xxxxxxxxxx' <<a
href="mailto:ltcr_information_update@xxxxxxxxxx";>ltcr_information_update@xxxxxxxxxx</a>><br
/><strong>Subject:</strong> [LTC Information Update] LTC Information Update:
October 22, 2021</p>
</div>
</div>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<h1 style="margin: 0in; margin-bottom: .0001pt; text-align: center;"
align="center"><a name="OLE_LINK2"></a><a name="OLE_LINK1"></a><span
class="normalchar"><span style="text-decoration: underline;"><span
style="font-family: 'Calibri',sans-serif; color: #943634;">LTC Information
Update: October 22, 2021</span></span></span></h1>
<p style="margin:0;padding:0;font-family: arial; font-size: 10pt;
overflow-wrap: break-word;"><span style="text-decoration:
none;"> </span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><strong> </strong></p>
<h1 style="margin: 0in; margin-bottom: .0001pt;"><a
name="_ANNOUNCEMENTS"></a><a name="_ANNOUNCEMENTS_1"></a><span
class="normalchar"><span style="text-decoration: underline;"><span
style="font-size: 16.0pt; font-family: 'Calibri',sans-serif; color:
#943634;">ANNOUNCEMENTS</span></span></span></h1>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 7.0pt; color:
black;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt; color: black;">Evaluation
and Assessment Measures for Title XIX Recipients and Applicants - REGULATION
UPDATE NOTICE</span></strong><strong></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="color: black;">The Department of
Health and Senior Services, Section for Long-Term Care Regulation <span
style="background: white;">has drafted emergency and proposed amendments
</span> regarding adding the level-of-care evaluation and assessment
requirements back that were effective prior to October 31, 2021, in order for
those individuals who would have qualified for Title XIX funded services prior
to October 31, 2021, to be eligible to receive services funded through the
American Rescue Plan Act (temporary enhanced federal medical assistance
percentage). Therefore, a second level-of-care determination will be utilized
from October 29, 2021, until the funding from the American Rescue Plan Act has
been expended.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 3.0pt; color:
#333333; background: white;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;background:
white;"><strong><span style="color: red;">The emergency amendment for 19 CSR
30-81.030 was filed on October 15, 2021, with an effective date of October 29,
2021, and expiration of April 26, 2022.</span></strong><span style="color:
black;"> The emergency amendment can currently be viewed at: </span><a
href="https://www.sos.mo.gov/adrules/EmergenciesforInternet/emergency";>https://www.sos.mo.gov/adrules/EmergenciesforInternet/emergency</a><span
style="color: black;">. The proposed amendment covering this same material
will also be published in the same issue of the Missouri Register. The Register
publication date is November 15, 2021 for the emergency and proposed amendments
and can be found at: </span><a
href="http://www.sos.mo.gov/adrules/moreg/moreg.asp";>http://www.sos.mo.gov/adrules/moreg/moreg.asp</a><span
style="color: black;">.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 3.0pt; color:
black;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><strong><span style="color: black;">NOTE: The
public comment period for the proposed amendment will be from November 15, 2021
- December 15, 2021.</span></strong><span style="color: black;"> The Department
will be accepting comments <span style="text-decoration: underline;">during the
comment period</span> by mailing the comments to: Carmen Grover-Slattery,
Regulation Unit Manager, Section for Long-Term Care Regulation, Division of
Regulation and Licensure,</span> <span style="color: black;">PO Box 570,
Jefferson City, MO 65102-0570 or by emailing to:</span> <a
href="file://SDHLFILP4087/KnpShared/Planning%20and%20Development/Culture%20Change/Weekly%20Update/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/OEPHDTOY/RegulationUnit@xxxxxxxxxxxxx">
RegulationUnit@xxxxxxxxxxxxx</a><span style="color: black;">.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 3.0pt; color:
black;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="color: black;">The proposed
amendment can be reviewed on our website at: </span><a
href="https://health.mo.gov/about/proposedrules/";>https://health.mo.gov/about/proposedrules/</a><span
style="color: black;">.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt;">Level of Care
Transformation</span></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">Exciting transformation is coming for the
Level of Care (LOC) process <strong><span style="text-decoration:
underline;">effective 10/31/2021!</span></strong> Our current LOC Process (many
of us have referred to as the DA124 A/B forms) is undergoing major changes!</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size:
3.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">Here are some of the highlights:</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">The application process will all be
ELECTRONIC. You will fill out and submit forms online on the COMRU website at
<a
href="https://health.mo.gov/seniors/nursinghomes/pasrr.php";>https://health.mo.gov/seniors/nursinghomes/pasrr.php</a>.
For example, the forms will be able to be sent from the hospital to the
nursing home to COMRU, all in one system. This electronic link will be
available starting October 29, 2021. COMRU will not process these application
until November 1, 2021.</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size:
3.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">The process of evaluating Level of Care will
also change. New areas will be evaluated and previous areas will be changed in
order to provide the best assessment for determining Level of Care. You can
read about the new process in the proposed Regulation at 19 CSR 30-81.030, <a
href="https://health.mo.gov/about/proposedrules/";>
https://health.mo.gov/about/proposedrules/</a>, which will go into effect on
10/31/2021.</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size:
3.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><strong>To help facilities prepare for these
changes, COMRU will be hosting a webinar. </strong>Additional trainings to
follow.</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 5.0pt; background:
yellow; mso-highlight: yellow;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left:
.5in;"><strong><span style="text-decoration: underline;">Thursday, October 28,
2021 at 10:00 a.m.</span></strong></p>
<p style="margin:0;padding:0;font-family: arial; font-size: 10pt;
overflow-wrap: break-word;"><span style="text-decoration:
none;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;mso-margin-top-alt: 0in;
margin-right: 0in; margin-bottom: 12.0pt; margin-left: .5in;"><strong><span
style="color: black;">Join from the meeting link<br /></span></strong><a
href="https://stateofmo.webex.com/stateofmo/j.php?MTID=m37d648b96f1c1d7176099f11c07b6185";>https://stateofmo.webex.com/stateofmo/j.php?MTID=m37d648b96f1c1d7176099f11c07b6185</a></p>
<p class="MsoNormal" style="margin:0;padding:0;mso-margin-top-alt: 0in;
margin-right: 0in; margin-bottom: 12.0pt; margin-left: .5in;"><strong><span
style="color: black;">Join by meeting number<br /></span></strong><span
style="color: black;">Meeting number (access code): 2451 311 8637<br /> Meeting
password: 3YXgTsdkc37</span></p>
<p class="MsoNormal" style="margin:0;padding:0;mso-margin-top-alt: 0in;
margin-right: 0in; margin-bottom: 12.0pt; margin-left: .5in;"><strong><span
style="color: black;">Tap to join from a mobile device (attendees only)<br
/></span></strong><a
href="tel:%2B1-650-479-3207,,*01*24513118637%23%23*01*">+1-650-479-3207,,24513118637##</a>
<span style="color: black;">Call-in toll number (US/Canada)</span><br /><a
href="tel:%2B1-312-535-8110,,*01*24513118637%23%23*01*">+1-312-535-8110,,24513118637##</a>
<span style="color: black;">United States Toll (Chicago)</span></p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left:
.5in;"><strong><span style="color: black;">Join by phone<br
/></span></strong><span style="color: black;">1-650-479-3207 Call-in toll
number (US/Canada)<br /> +1-312-535-8110 United States Toll (Chicago)</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt;">Resident Council Survey
for LTC Ombudsman</span></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">The Long-Term Care Ombudsman Program would
like to know if you are interested in recognizing your facilities Resident
Council President by posting a sign outside of their room identifying them and
their role.</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size:
3.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">Some of the benefits are:</p>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="mso-list: l3 level1 lfo2;">Increasing the
Presidents confidence in their role, boosting overall morale</li>
<li class="MsoNormal" style="mso-list: l3 level1 lfo2;">Other residents can
easily identify who their President is and know where to go if they need to
talk</li>
<li class="MsoNormal" style="mso-list: l3 level1 lfo2;">Promotes awareness to
new residents and families that a Resident Council exists and provides a point
of contact</li>
</ul>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size:
3.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">State Office would be in charge of designing
and purchasing the signs. But before we do, we want to know if this is
something to pursue based off your feedback.</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size:
3.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">Please provide your feedback by completing
this brief, two question Survey Monkey. All submissions are anonymous.
<strong></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size:
3.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">You can find the survey here <a
href="https://urldefense.com/v3/__https:/www.surveymonkey.com/r/DMSNHTH__;!!EErPFA7f--AJOw!Up0rxbDnCojm1hjlazNEAcRND30ERIZj6bBR_cel-CC7uUpMfVOSbx7xF-uRdjxR08qneMRxlY5B%24";>
https://www.surveymonkey.com/r/DMSNHTH</a>.<strong> The survey will close
Tuesday, November 9, 2021.</strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt;">QIPMO PPE
Protocol</span></strong></p>
<p style="margin:0;padding:0;margin: 0in; margin-bottom: .0001pt; background:
white;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;
color: black;">The NEW! who/where/what of wearing PPE in your
facility.</span></p>
<p style="margin:0;padding:0;margin: 0in; margin-bottom: .0001pt; background:
white;"><span style="font-size: 3.0pt; font-family: 'Calibri',sans-serif;
color: black;"> </span></p>
<p style="margin:0;padding:0;margin: 0in; margin-bottom: .0001pt; background:
white; box-sizing: border-box; font-variant-ligatures: normal;
font-variant-caps: normal; orphans: 2; text-align: start; widows: 2;
-webkit-text-stroke-width: 0px; text-decoration-thickness: initial;
text-decoration-style: initial; text-decoration-color: initial; word-spacing:
0px;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; color:
black;">Click </span><a
href="https://urldefense.com/v3/__https:/nursinghomehelp.org/wp-content/uploads/2021/10/NEW-PPE-Protocol-QIPMO-1021.pdf__;!!EErPFA7f--AJOw!Up0rxbDnCojm1hjlazNEAcRND30ERIZj6bBR_cel-CC7uUpMfVOSbx7xF-uRdjxR08qneJbp--8r%24";
target="_blank"><span style="font-size: 11.0pt; font-family:
'Calibri',sans-serif;">HERE</span></a> <span style="font-size: 11.0pt;
font-family: 'Calibri',sans-serif; color: black;">for the most updated document
from QIPMO.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt;">The Resident Advocate
Newsletter - October 2021</span></strong></p>
<p style="margin:0;padding:0;margin: 0in; margin-bottom: .0001pt; background:
white;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;
color: black;">The </span><a
href="https://urldefense.com/v3/__https:/theconsumervoice.org/uploads/files/long-term-care-recipient/resident-newsletter-october-2021.pdf__;!!EErPFA7f--AJOw!Up0rxbDnCojm1hjlazNEAcRND30ERIZj6bBR_cel-CC7uUpMfVOSbx7xF-uRdjxR08qneAHkX8rr%24";><span
style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">October
2021</span></a><span style="font-size: 11.0pt; font-family:
'Calibri',sans-serif; color: black;"> Resident Advocate is now
available.</span></p>
<p style="margin:0;padding:0;margin: 0in; margin-bottom: .0001pt; background:
white;"><span style="font-size: 3.0pt; font-family: 'Calibri',sans-serif;
color: black;"> </span></p>
<p style="margin:0;padding:0;margin: 0in; margin-bottom: .0001pt; background:
white; box-sizing: border-box; font-variant-ligatures: normal;
font-variant-caps: normal; orphans: 2; text-align: start; widows: 2;
-webkit-text-stroke-width: 0px; text-decoration-thickness: initial;
text-decoration-style: initial; text-decoration-color: initial; word-spacing:
0px;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; color:
black;">This issue includes:</span></p>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="color: black; mso-list: l1 level1 lfo3;
background: white;">Residents Across the Country Share Their Experiences Living
in a Nursing Home</li>
<li class="MsoNormal" style="color: black; mso-list: l1 level1 lfo3;
background: white;">Compassionate Care Visits - Must Be Individualized and
Person-Centered</li>
<li class="MsoNormal" style="color: black; mso-list: l1 level1 lfo3;
background: white;">The Fight Against Chemical Restraints</li>
</ul>
<p style="margin:0;padding:0;margin: 0in; margin-bottom: .0001pt; background:
white;"><span style="font-size: 3.0pt; font-family: 'Calibri',sans-serif;
color: black;"> </span></p>
<p style="margin:0;padding:0;margin: 0in; margin-bottom: .0001pt; background:
white; box-sizing: border-box; font-variant-ligatures: normal;
font-variant-caps: normal; orphans: 2; text-align: start; widows: 2;
-webkit-text-stroke-width: 0px; text-decoration-thickness: initial;
text-decoration-style: initial; text-decoration-color: initial; word-spacing:
0px;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; color:
black;">This newsletter is a great resource to share with long-term care
residents. Nursing home staff, long-term care Ombudsman programs, family
members, and other advocates are encouraged to forward this newsletter to
residents or print and share copies with residents. Download this issue or past
issues from this </span><a
href="https://urldefense.com/v3/__https:/theconsumervoice.org/issues/recipients/nursing-home-residents/resident-advocate__;!!EErPFA7f--AJOw!Up0rxbDnCojm1hjlazNEAcRND30ERIZj6bBR_cel-CC7uUpMfVOSbx7xF-uRdjxR08qneGBjAY_F%24";><span
style="font-size: 11.0pt; font-family:
'Calibri',sans-serif;">webpage</span></a><span style="font-size: 11.0pt;
font-family: 'Calibri',sans-serif; color: #333333;">.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt;">2021 Annual SLCR
Provider Meeting - SAVE the DATE</span></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">Sponsored by the Missouri Department of
Health and Senior Services, Section for Long-Term Care Regulation in
partnership with MU Sinclair School of Nursing, this year’s SLCR Provider
Meeting will be held <strong><em><span style="text-decoration:
underline;">virtually</span></em></strong>.</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size:
3.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left:
.5in;"><strong>Wednesday, November 10, 2021</strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size:
3.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">With the meeting being conducted virtually
this year, <span style="text-decoration: underline;">registration will be
required</span>. The link to register along with session information will be
coming soon. Please stay tuned to the LTC Information Update for more
details.</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt;">CNA Testing
Update</span></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="color: black;">Beginning
09/01/2021 all full CNA tests are done through Headmaster D & S. Please see
the information on </span><a
href="https://urldefense.com/v3/__https:/hdmaster.com/testing/cnatesting/missouri/forms/Testing*20Updates*20in*20Missouri.pdf__;JSUl!!EErPFA7f--AJOw!Up0rxbDnCojm1hjlazNEAcRND30ERIZj6bBR_cel-CC7uUpMfVOSbx7xF-uRdjxR08qneJpWVHPP%24";
target="_new">Testing Updates In Missouri</a> <span style="color: black;">for
clarification on how to proceed with setting up the final examination for
students.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size:
3.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">For up to date information or any questions,
feel free to visit the <a href="mailto:Health%20Education%20Unit";>Health
Education Unit</a> webpage or you may call 573-526-5686 or email at <a
href="mailto:cnaregistry@xxxxxxxxxxxxx";>cnaregistry@xxxxxxxxxxxxx</a>.</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt;">October - Residents'
Rights Month</span></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="color: black;">Residents’ Rights
Month is an annual event designated by the Consumer Voice and is celebrated in
October to honor residents living in all long-term care facilities and
consumers receiving services in their home or community. It is a time for
celebration and recognition offering an opportunity for every facility to focus
on and celebrate awareness of dignity, respect and the value of each individual
resident.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 3.0pt; color:
black;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="color: black;">The 2021
Residents’ Rights Month theme, “Reclaiming My Rights, My Home, My Life,”
acknowledges the impact of this past year on residents and highlights the need
for residents’ rights to be recognized, recovered, and reasserted. It
emphasizes the recognition of the long-term care facility as the residents’
home, and the importance of residents reclaiming their own lives. The theme
focuses on raising awareness of federally mandated residents’ rights while also
underscoring the need for dignity and self-determination of all
residents.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt;">10-Digit Mandatory
Dialing Changes</span></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">10-Digit Mandatory Dialing Changes Will
Impact Fire Alarm Panel Automatic Dialing</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size:
3.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;">The Federal Communications Commission (FCC)
has adopted an order approving the designation of “988” as the 3-digit
abbreviated dialing code for the National Suicide Prevention Lifeline. As a
result of this designation, beginning <span style="text-decoration:
underline;">October 24, 2021</span>, a 10-digit telephone number (area code +
phone number) will be required to complete all local calls from area codes
<strong>314, 417, 660, and 816</strong>. All licensed long-term care facilities
in Missouri are required to have a fire alarm panel that dials a monitoring
company during a trouble call or fire signal. It is imperative that facility
staff verify or reprogram the fire alarm panel to ensure it will dial out with
the area code. This will need to be confirmed with the fire alarm and/or
monitoring company. For additional information regarding 10-digit mandatory
dialing changes, please refer to the <a
href="https://urldefense.com/v3/__https:/lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDEsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTA5MDIuNDU0MTYyNzEiLCJ1cmwiOiJodHRwczovL3BzYy5tby5nb3YvQ01TSW50ZXJuZXREYXRhL0NvbnN1bWVySW5mb3JtYXRpb24vOTg4JTIwMTAlMjBEaWdpdCUyMERpYWxpbmclMjBGQVEucGRmIn0.WUK7vGXT1MAI-qrgDhjurDnj68zf65yLtlKxjoNBIrk/s/906694010/br/111818323928-l__;!!EErPFA7f--AJOw!XIyxy2vDsyX8BMrktfaUNf7E8RHJa0AP2aJYw-J3gL_aP7mUi80rHAwqAYosVulCjnahzBg%24";>
FAQs About 10-Digit Dialing</a> document developed by the Missouri Public
Service Commission.</p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<h1 style="margin: 0in; margin-bottom: .0001pt;"><span class="normalchar"><span
style="text-decoration: underline;"><span style="font-size: 16.0pt;
font-family: 'Calibri',sans-serif; color:
#943634;">EVENTS</span></span></span></h1>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="font-size:
7.0pt;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt; color: black;">COVID-19
FREE Community Testing</span></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><strong><span style="color: black;">Testing
remains a very important tool in fighting the COVID-19 pandemic.
</span></strong><span style="color: black;">The Missouri Department of Health
and Senior Services is now offering two options for FREE COVID-19
testing.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 3.0pt; color:
black;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="color: black;">First, there are
in-person testing events hosted around the state. Individuals are not required
to pre-register or have an appointment, simply show up to one of the events to
receive the test. A government issued ID <span style="text-decoration:
underline;">is not</span> a requirement for this testing, but having one
available onsite speeds up the registration process. Additional testing sites
(with regular or one-time opportunities) may be added as indicators suggest the
need for additional testing. The latest information, including testing events
and locations can always be found at </span> <a
href="http://www.health.mo.gov/communitytest";>www.health.mo.gov/communitytest</a><span
style="color: black;">.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 3.0pt; color:
black;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="color: black;">Second, Missouri
residents may order a free test to be mailed to their Missouri address. These
are PCR kits that are designed for self-collection with a return FedEx shipping
container. Once received back by the laboratory, the result is returned to the
person tested (via email provided) within 48 hours. More information about the
at home self-collection kits and a link to order are also found at </span><a
href="http://www.health.mo.gov/communitytest";>www.health.mo.gov/communitytest</a><span
style="color: black;">.</span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"> </p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt; color: black;">MALA Train
the Trainer</span></strong></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;margin-left:
.25in;"><strong>November 3, 2021: </strong><a
href="https://urldefense.com/v3/__https:/malarcf.org/2020/2021-train-the-trainer-2-3-2/__;!!EErPFA7f--AJOw!Up0rxbDnCojm1hjlazNEAcRND30ERIZj6bBR_cel-CC7uUpMfVOSbx7xF-uRdjxR08qneG4VnAQi%24";>2021
Train the Trainer</a><strong></strong></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color:
black;">Participants must receive approval in order to attend this workshop.
Those wishing to attend must submit the application and necessary paperwork to
MALA at least five days prior to the workshop date.</span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="font-size: 3.0pt;
color: black;"> </span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color: black;">Upon
MALA’s review of your application, you will receive an approval/confirmation or
denial letter via email.</span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color:
black;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt; color: black;">Pioneer
Network Hot Topics - Culture Change in Action</span></strong></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;margin-left:
.25in;"><strong><span style="color: black;">November 16, 2021:
</span></strong><a
href="https://urldefense.com/v3/__https:/www.pioneernetwork.net/events/recharge-with-a-nature-fix/__;!!EErPFA7f--AJOw!Up0rxbDnCojm1hjlazNEAcRND30ERIZj6bBR_cel-CC7uUpMfVOSbx7xF-uRdjxR08qneEVAVjZ_%24";>Recharge
with a Nature Fix</a></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;margin-left:
.25in;"><strong><span style="color: black;">Speaker:</span></strong><span
style="color: black;"> Tammy Marshall, Biophiliac & Longevity Expert and
Founder & CEO of Biophilia Pharma</span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color: black;">Join
Pioneer Network for the last of the 2021 Share the Vision webinars, where
speaker, Tammy Marshall, Biophiliac & Longevity Expert and Founder &
CEO of Biophilia Pharma, will share with attendees the power of nature in
supporting health and well-being - not only the residents you support, but for
you!</span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="font-size: 3.0pt;
color: black;"> </span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color: black;">Tammy
will explain the value of nature as a health equity and the science behind
nature immersion (Yes, spending all those hours outdoors engaging with nature
has value beyond just the fact that you like it and it is fun!) She will share
tips on how you can find yourself a nature fix, how it is all about knowing
thyself.</span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="font-size: 3.0pt;
color: black;"> </span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color: black;">In
Tammy’s work, she has seen how supporting residents so that they can enjoy the
outdoors is often very challenging for care communities, and as we approach the
winter months, that challenge can become greater, and so Tammy will also be
sharing ways to bring the outdoors in.</span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><strong><span style="font-size:
14.0pt; color: black;"> </span></strong></p>
<p class="MsoNormal" style="margin:0;padding:0;margin-left: .25in; text-indent:
-.25in; mso-list: l2 level1 lfo1;"><span style="font-size: 14.0pt; font-family:
Wingdings; color: black;"><span style="mso-list: Ignore;">v
</span></span><strong><span style="font-size: 14.0pt; color: black;">Action
Pact’s Conversations with Carmen</span></strong></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;margin-left:
.25in;"><strong><span style="color: black;">November 19, 2021:
</span></strong><a
href="https://urldefense.com/v3/__https:/www.actionpact.com/events/event-two-gkws8-ecakp-bfxb6-s7ycp-w3l59-h4h68-7dbkt-nhlzk-ym9xy-ct6j4__;!!EErPFA7f--AJOw!Up0rxbDnCojm1hjlazNEAcRND30ERIZj6bBR_cel-CC7uUpMfVOSbx7xF-uRdjxR08qneNz0EVFK%24";>Creating
Connectedness</a></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;margin-left:
.25in;"><strong><span style="color: black;">Presenter and Host:
</span></strong><span style="color: black;">Carmen Bowman</span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color: black;">LTC
communities face daunting challenges when it comes to the difficulties of
staffing right now. Employees have increased expectations of their leaders and
managers than in the past. For organizations to thrive during rapid change,
they need a mindset shift from traditional problem solving to an increased
emphasis on the needs of the employee and the vital roles they hold. Learn to
identify the top reasons why employees leave, and ideas for a culture that
honors and includes employees like never before.</span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color:
black;"> </span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color:
black;"> </span></p>
<div style="border: none; border-bottom: solid windowtext 1.0pt; padding: 0in
0in 1.0pt 0in;">
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"> </p>
</div>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="color: black;"> </span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;margin-left: .25in;
text-indent: -.25in; mso-list: l4 level1 lfo4;"><span style="font-size: 18.0pt;
font-family: Wingdings; color: black;"><span style="mso-list: Ignore;">ð
</span></span><span style="font-size: 12.0pt; color:
black;"> </span><span style="color: black;">You may forward this
information to others interested in joining this email list.</span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color:
black;"> </span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;margin-left: .25in;
text-indent: -.25in; mso-list: l0 level1 lfo5;"><span style="font-size: 14.0pt;
font-family: Wingdings;"><span style="mso-list: Ignore;">* </span></span><span
style="color: black;"> Join the weekly <em><span style="font-family:
'Calibri',sans-serif;">LTC Information Update</span></em> - click </span><a
href="https://ltc.health.mo.gov/subscribe";>here</a>.</p>
<p class="MsoNoSpacing" style="margin:0;padding:0;margin-left: .25in;"><span
style="color: black;"> <em> There is also an option to ‘unsubscribe’ at
the link above</em></span><em>.</em></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color:
black;"> </span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color:
black;">Subscribe and view additional senior services resources - click
</span><a href="http://health.mo.gov/seniors/seniorservices/";>here</a>.</p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color:
black;"> </span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color:
black;">Subscribe and view additional provider resources - click</span> <a
href="http://health.mo.gov/seniors/nursinghomes/providerinfo.php";>here</a>.</p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color:
black;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="color: black;">If you have
information to share in future publications, please send an email to </span><a
href="mailto:leslie.sebastian@xxxxxxxxxxxxx";>leslie.sebastian@xxxxxxxxxxxxx</a><span
style="color: black;">.</span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="color: black;"> </span></p>
<p class="MsoNoSpacing" style="margin:0;padding:0;font-family: arial;
font-size: 10pt; overflow-wrap: break-word;"><span style="color:
black;"> </span></p>
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"> </p>
<div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 12.0pt; font-family:
'Times New Roman',serif;"> </span></p>
<table class="MsoNormalTable" style="border: none; border-top: solid #D3D4DE
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width="69">
<p class="MsoNormal" style="margin:0;padding:0;font-family: arial; font-size:
10pt; overflow-wrap: break-word;"><span style="font-size: 12.0pt; font-family:
'Times New Roman',serif;"><a
href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon";
target="_blank"><span style="text-decoration: none;"><img id="_x0000_i1026"
src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif";
border="0" alt="" width="46" height="29" /></span></a></span></p>
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<p class="MsoNormal" style="margin:0;padding:0;line-height: 13.5pt;"><span
style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color:
#41424e;">Virus-free. <a
href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link";
target="_blank"> <span style="color: #4453ea;">www.avast.com</span></a>
</span></p>
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