There was a story published in the Washington Post about this problem a few weeks ago too, so it's something Apple public relations is already well aware of.
On Thu, 12 Jun 2008, Scott Rutkowski wrote:
Well for what it's worth I just filled in the feedback form. It's well worth filling it in. ----- Original Message ----- From: Babcock, Michael Alex To: General discussions on all topics relating to the use of Mac OS X by the blind Cc: macvoiceover@xxxxxxxxxxxxx Sent: Thursday, June 12, 2008 3:11 AM Subject: [macvoiceover] a way to get access to itunes store hi all; so i got the following email from the itunes support rep i've been working with, and think that if enough of us tell them what we want then it can be done. Please fill out this form Mike I also understand that you are inquiring about the voiceover for mac users. I see that you would like to be able to read and accept the terms of agreement and you want to be able to rent movies As a iTunes Customer Support Representative I handle issues with billing, downloading, accounts and items purchased on the iTunes store. I apologize as I am not qualified to answer these questions. I know how helpful it would be for you to have the options you requested and I apologize in regards to iTunes. Apple recognizes that no one is better qualified to provide feedback about iTunes than the people who use it. I encourage you to use the iTunes Feedback page to submit your comments: http://www.apple.com/feedback/itunesapp.html Your efforts to share your feedback are very much appreciated. Mike, I eagerly await your reply. Thank you for your time and patience in this matter. Sincerely, Ingrid iTunes Store Customer Support Please Note: I work M-F, 9-5PM ET Thank-you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated. also it appears we selected the wrong song, the one is rehab - step away. sorry about that Mike On Jun 10, 2008, at 1:15 PM, iTunes Store wrote: Hello Micheal, I understand that you purchased an explicit song from the iTunes store and it was "clean". I apologize for any inconvenience this may have caused you. My name is Ingrid and I would be more than happy to assist you today. I have submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can't say when or if the issue will be resolved. Please try again in a few weeks. I have also issued a replacement song credit to your account "mbabcock06@xxxxxxx ", which you can use to buy the individual song of your choice from the iTunes Store. When you sign in to the iTunes Store with this account, the song credit will appear by your account name in the upper-right corner of the iTunes Store window. The next time you buy an individual song from the iTunes Store, the credit will be used to pay for the purchase. Please note that song credits are not able to be used for purchasing songs that are listed as Album Only. If you don't see the credit, refresh your account information by signing out and back in to the iTunes Store: 1) Open iTunes. 2) Go to the iTunes Store. 3) From the Store menu, select Sign Out. 4) From the Store menu, select Sign In. Enter your account name and password and click Sign In. Your song credit should now appear next to your account name. Please note:To ensure that all artists are treated fairly, Apple's policy is not to censor artist content that may be deemed offensive, indecent, or objectionable. The possibility that customers may encounter such content is addressed in the "Objectionable Material" section of the iTunes Store Terms of Service, available by clicking the "Terms of Service" link at the bottom of the iTunes Store window in iTunes. Therefore content on the iTunes Store is not censored by iTunes itself, but individually by the artist. I am confident that I have addressed all of your concerns. If you require further clarification please feel free to contact me. Michael, have a wonderful day! Sincerely, Ingrid iTunes Store Customer Support Please Note: I work M-F, 9-5PM ET Thank-you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated. Customer First Name : Michael Customer Last Name : Babcock email : mbabcock06@xxxxxxx Web Order # : MGJFVK8H06 Support Subject : This song was labeled incorrectly Sub Issue : Incorrect Label Comments : iTunes Account Name: mbabcock06@xxxxxxx Platform : iTunes/7.5 (Macintosh; U; Intel Mac OS X 10.5.1) Item Name : Sittin� At a Bar Comments: This song was labled explicit however is clearly edited. Click on the link below to go to our homepage. http://www.icanworkthisthing.com Manage your subscription by using the web interface on the link below. //www.freelists.org/list/macvoiceover Users can subscribe to this list by sending email to macvoiceover-request@xxxxxxxxxxxxx with 'subscribe' in the Subject field OR by logging into the Web interface at //www.freelists.org/list/macvoiceover
