[macvoiceover] Re: Voiceover talking again
- From: Olivia Norman <olivianorman@xxxxxx>
- To: macvoiceover@xxxxxxxxxxxxx
- Date: Mon, 17 May 2010 23:25:50 -0400
Glad you had a good experience with tech support! :) I, too, only have good
experiences to report, Apple's way of helping customers is very different from
most companies I have experienced.
Usually, if I call a company and tell them I'm blind they have no clue what to
do with me, or how they can help. Every call I've ever made to Apple has been
a pleasure. Even if the first tech support person I deal with doesn't know VO
well, they're always willing to help me figure things out, and if that fails,
they'll transfer me up the chain of command to someone who knows VO.
I am very excited to be working for such an innovative forward thinking
company! :)
Olivia
On May 17, 2010, at 5:24 PM, Sarah Alawami wrote:
> I think all the tech should learn the basics of vo. I had an apple employ
> help me with something just a few days ago and they new vo like the back of
> there hand.
> On May 17, 2010, at 8:55 AM, Olivia Norman wrote:
>
>> Glad you got things working again, but sorry to hear Apple tech support was
>> unable to help.
>> What, as a company, do you feel that Apple could do to improve our service
>> to blind consumers?
>> Olivia
>> On May 17, 2010, at 10:51 AM, Judy Wilkinson wrote:
>>
>>> What a panic: my computer not talking! Apparently myassistant accidentally
>>> touched the trackpad turning the speech off but leaving VO on. We kept
>>> getting the message "voiceover running; speech off." Well of course I
>>> panicked. Couldn't remember a thing; and of course Apple Tech Support was
>>> less than useless. I had my assistant write for me to the list, and of
>>> course several of you came through like gang busters! (I date myself!).
>>> But after calmng down, I remembered the three-finger-tap (dance) and got my
>>> speech back on. Whew!
>>> But thanks so much to all of you who responded. I should have sent an email
>>> to the list first forgetting Tech Support. Thank goodness I had eyes here
>>> though. Thanks again.
>>> Judy
>>>
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>>
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>
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