[lit-ideas] Re: Possible reason why

  • From: Eternitytime1@xxxxxxx
  • To: lit-ideas@xxxxxxxxxxxxx
  • Date: Tue, 14 Sep 2004 10:15:03 EDT

In a message dated 9/14/2004 8:38:38 AM Central Daylight Time,  
aamago@xxxxxxxxxxxxx writes:
Bush is  ahead now despite his horrendous mismanagement of the country 
because people  do like him.  In light of Bush's support of only the haves and 
mores  in this country, this truly says something about people.   

Yes...likeability is the key.  I think that is why so many people  'like' 
Edwards (at least here--he has what Arch Lustberg [who has done training  for 
librarians on this matter for years--to assist us with dealing with cross  
patrons who want us to remove books, media looking for sensational stories,  
calls the open face (versus the neutral or closed face).  
A poll I read yesterday asked people if they were in a bar, who would they  
prefer as their bartender: Bush or Kerry?  Guess who was chosen?
The same poll then asked people if they were in a foxhole with shooting all  
around, who would they prefer to be in a foxhole with them.  Bush or  Kerry?  
Guess who was chosen?
So, why then, did so many in that poll actually choose Bush over Kerry  as 
their presidental nominee?  People are people and people are  stupid?  My 
neighbor still insists that she and her kids are safer in this  world because 
Bush and his policies.  It's still amazes me.
What I find intriguing, though, is that I was one of the lone voices in my  
workplace who was appalled that we were going to Iraq.  You would not  believe, 
now, how many people are going to vote for Kerry, though.  That  number is 
growing--but it has nothing to do with Iraq and Bush's internationally  reknown 
skills <g>.  It has to do with the economy.  There is  total silence when 
someone else (from somewhere else) inadvertently mentions  Iraq.  They will not 
admit that Bush was a bit quick on the trigger nor  that he is a bit 
inconsistent in his policies.  (I really liked the piece  that I think Eric 
we are expected to be isolationists when it  comes to the war but 
globally-minded when it comes to outsourcing jobs.   One of my other neighbors 
is already 
deciding that maybe he will need to go back  to school and become an xray 
technician as he has decided that it is one of the  few jobs that cannot be 
outsourced.  His company is gradually sending jobs  away and he has already 
out that it might be 'good' for the world but  'bad' for him...)
On another note:  on a different list of mine, we have been talking  about 
how different companies have been calling their customers 'guests' and yet  
their policies (esp return policies) are totally unwelcoming.  (one of the  
members had a horrible experience at Target as she had purchased a vacumn  
there [needing a self-propelled one], took it home, put it together,  started 
it--and it not only was not 'picking up', but was very difficult to  move.  She 
looked at it and then at the box--it was a completely different  item.  She 
took it back to Target, explained the situation and they not  only told her 
that she would not get her money back, but told her that she had  deliberately 
switched the vacumns. (why they would think she would do that for a  lesser 
was puzzling as was the question as to how if she really was trying  to steal 
[they accused her of that], she didn't just seal the box up again, take  her 
receipt and get either an exchange or her money back...)   She was  humiliated 
and stunned--went home all upset.  Her husband (big protector  type-she's a 
librarian, you know, and we are simply not used to that sort of  thing <g>) 
went to the store, then, and ended up being called a thief as  well and being 
told if he didn't leave that security would escort him from the  building.  The 
store's management and then Target's CEO and other  management 'team' wrote a 
letter in response to her husband's letter to them and  it was simply awful and 
So, after that, we began talking about how Disney's employees (where the  
term 'guest' instead of 'customer' began), would have gone overboard in making  
sure that she not only got the right replacement but in being extremely  
solicitious. (according to a couple of listmembers who, in previous lives, had  
worked there)   
In LIbraryLand, the trend began some time ago to try to get our staff to  
call our patrons 'customers'.  (The term 'guest' has not yet entered the  
Which in a store would you prefer to be called:  a guest or a  customer?
In a library:  a customer or a patron?
How important are such words, do you think?  Does the implication  really 
matter in terms of service given/received?  Do they change behavior,  really?  
what ways?
It's interesting to me in that my LibraryLand system has decided to have  the 
local Dale Carnegie Customer Service training for our staff (the survey  
showed that our patrons are 95% happy with our service but we want to get to  
100% as well as begin to look at other staff as our 'customers'.  
Hoping you each have a happy day,
Marlena in Missouri 

To change your Lit-Ideas settings (subscribe/unsub, vacation on/off,
digest on/off), visit www.andreas.com/faq-lit-ideas.html

Other related posts: