[lit-ideas] Career qualifications
- From: John McCreery <mccreery@xxxxxxx>
- To: lit-ideas@xxxxxxxxxxxxx
- Date: Fri, 10 Dec 2004 14:18:04 +0900
Courtesy of Maria Guzman on Anthro-L
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
I'm not sure what heading or relevancy to the list this item deserves,=20=
but
it's too good not to share. Someone passed it on to me from Classics-L.
Maria
List members lamenting the recent decision by Edexcel, Britain's largest
examination board, to drop its examinations in Latin and Greek, may be
interested in this report of its dynamic change of focus to adapt to the
demands of a rapidly changing world, etc.
Ralph Hancock
hancock@xxxxxxxxxxxx
www.users.dircon.co.uk/~hancock/antioch.htm
-----------
=46rom the _Daily Telegraph_, 8 December 2004
Exam board devises course to produce ethical, empathising wheel clampers
By John Clare
Education Editor
A vocational qualification in wheel clamping, which is soon to be=20
compulsory
for anyone "seeking a career in vehicle immoblisation", has been=20
devised by
Edexcel, one of the largest exam boards.
Known as the "Level 2 BTEC Award in Vehicle Immobilisation", it will=20
require
trainees to undergo 30 hours of "guided learning" at a cost of about=20
=81=92500.
Fifteen hours will be devoted to the techniques of wheel clamping and=20
its
associated paperwork, and 15 hours to "communications and conflict
management", including the "use of empathy to recognise the customer's=20=
view
of the situation".
Learners will also be given opportunities to "develop an understanding=20=
of
spiritual, moral, ethical, social and cultural issues and an awareness=20=
of
environmental issues, health and safety considerations, and European
developments".
Trainees will start by studying the "history of vehicle immobilisation"=20=
and
"identifying why clamping is used". They will also learn "where to find
vehicle registration marks (VRMs)".
Having learnt "where and when not to clamp", they will be given "an=20
insight
into the equipment and how to affix it". Finally, they will learn about=20=
the
"standards of individual behaviour for vehicle immobilisers", the
"importance of uniform and how to wear it", and "how to start and end a
shift".
"This is an important but difficult unit to deliver," tutors are told.=20=
They
are urged to use visiting guest speakers and video recordings.
Having obtained at least 70 per cent in unit one, trainees will move on=20=
to
unit two, which "requires vehicle immobilisers to know how to minimise
conflict in aggressive situations".
Although "some physical contact with customers in certain situations"=20
is to
be expected, vehicle immobilisers will not have to "acquire specific
knowledge of physical intervention techniques".
Rather, they will be encouraged to "overcome communication blocks by=20
using
active listening techniques" and learn how to calm aggression by=20
employing a
"suitable tone of voice and body language".
Tutors are advised to use role play: such as an angry or distressed=20
driver
returning as the vehicle is clamped and "intervention by third parties
outside licensed premises".
Other problems to consider are children in the vehicle as it is=20
clamped, and
drivers who "obstruct the operator from towing away the vehicle by=20
lying in
front of it".
John L. McCreery
The Word Works, Ltd.
55-13-202 Miyagaya, Nishi-ku
Yokohama, Japan 220-0006
Tel 81-45-314-9324
Email John.McCreery@xxxxxxxxxxxx
"Making Symbols is Our Business"
------------------------------------------------------------------
To change your Lit-Ideas settings (subscribe/unsub, vacation on/off,
digest on/off), visit www.andreas.com/faq-lit-ideas.html
Other related posts:
- » [lit-ideas] Career qualifications
