Insert-escape. With the insert key held down, press the escape key. Usually this works. When it does not, I usually quit jaws--Insert F-4 then the enter key when prompted. I then reload Jaws with my hot key. Always a good idea to have a hot key set up for Jaws. I use Control-alt-J. I also kept the last quella version and for that I use Control-alt-5 since it is version 5.1.xx.