Please help: I cannot install Jaws 11 on my vista OS laptop. It keeps telling me that the auth. for this product is for an earlier version, and that I need to contact FS. I did just that, and he told me to go in and delete a certain file then it should install fine since I have two more upgrades. Small problem, I can't remember what the file was called, and when I looked through the program manager files for jaws, nothing sounded correct. Any help, ideas, and the like would be greatly appreciated. Jason