Dear friends I am using jaws 11 with windows live mail. But I don't understand how to solve a problem. When I call the keystroke reply directly to sender by pressing the combination of shift+insert+r... Jaws returns that unknown script call to replyDirectlyToSender... then it spells the string: replyDirectlyToSender Please show me how to correct the problem. Thank you very much Tran Ba Thien lyvanngoc@xxxxxxxxx __________ Information from ESET NOD32 Antivirus, version of virus signature database 5529 (20101013) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com